Cyber Administrative Assistant-Remote

TransUnion's Job Applicant Privacy Notice
What We'll Bring:
TransUnion is seeking an administrative assistant to join our cyber insurance team. This administrative professional will be responsible for owning several duties that are a core part of our ability to deliver class-leading services. Specifically, this role will own our case tracking, configuration and billing apparatus. Additionally, this role with work closely with our Incident Coordination team to assist with the resolution of certain partner and client challenges. Finally, the right candidate will play an integral role within our cyber insurance team assisting our internal teams with other challenges.
What You'll Bring:

• 1-3 years in an administrative position.
• Education or certifications can be considered in lieu of experience.
• Ability to manage multiple tasks moving at varying pace.
• Proficient with MS Office suite.
• Strong written and verbal communication skills.
• Excellent interpersonal skill.
• Keen attention to detail.
• Problem-solving abilities.
• Results driven, solution and goal oriented.
• Team player; collaborative work style is vital as is in keeping with companywide ethos.
• Ability to communicate complex ideas effectively - both verbally and in writing in English throughout all levels of an organization.
• This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

Impact You'll Make:
Responsibilities include but are not limited to the following:

• Manage case tracking, case management system and billing process.
• Assist in problem solving for case stakeholders during a cyber incident.
• Provide professional and courteous customer service when applicable.
• Assist in document tracking and data transfers between company and clients
• Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner.
• Ensures the closure of all resolved and confirmed incident records ahead of billing.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Admin Asst II, Admin Support