Cyber Cloud Engineer- Ireland Remote

Location: Ireland ( Remote)

Description

Cyber Cloud Engineers ensure cloud services are functioning normally, troubleshoot issues, and implement relevant upgrades. Their core responsibility is to ensure that cloud security services, software, etc. are running effectively.

What will you do:

• Gain in-depth knowledge of SGI offered cloud security software suites.
• Perform in-depth analysis and diagnosis for Cloud applications.
• Assist and train partners on the procedures for implementation, configuration, and maintenance of Cloud Security products & services.
• Respond to customers experiencing technical issues via the ticketing system or phone in a timely, courteous, and professional manner.
• Work closely with team members and vendor support teams to deliver solutions to complex technical issues, while also delivering high-level support to customers
• Diagnose, research, reproduce and log reported defects working with Cloud Security vendor’s engineering departments.
• Assist in the development of training materials to empower support personnel; acts as team mentor as needed.
• Document technical resolutions to increase the Cloud Security product & services support knowledge base as needed.
• Stay up to date on the latest Cloud Security products and services, industry best practices, and customer needs; attend applicable training, conferences, and learn new tools as needed.

#LI-KB7

#LI-Ireland Remote