Cyber ServiceDesk Internship - Summer 2025

At Wipfli, people count
The way you think makes you different. At Wipfli, we embrace that.
Our inclusive culture provides a space for everyone to have a voice. Our growing number of DEI resource groups celebrate diversity and champion awareness throughout Wipfli.
We're also focused on helping you achieve success with balance. From hybrid schedules and flexible time off to training programs and mental wellness initiatives, we take care of our team.
If you want to be in an environment where you can grow, feed your curiosity and make a difference, Wipfli is the place for you.
Responsibilities:

• Provide excellent customer service support to firm clients for Wipfli supported hardware and software issues of low to moderate complexity
• Resolves issues in accordance with Service Desk Procedures.
• Reviews and maintains documentation and knowledge base as directed or indicated according to firm policies and procedures.
• Acquires and maintains knowledge of client systems and support policies and procedures.
• Records all actions, communications, and resolutions for issues being investigated in appropriate systems according to firm policies and procedures.
• Escalates hardware and software issues per Service Desk policy.

Qualifications:

• Pursuing a degree in Cybersecurity, Information Systems, Information Technology
  degree from an accredited college or university
• Previous role in providing positive customer service
• Prior computer system experience including Windows Operating System and knowledge of Microsoft Office products
• Hardware maintenance and repair skills desired
• Ability to plan, prioritize, and organize work effectively
• Ability to balance many projects simultaneously
• Ability to work under pressure and time deadlines
• Ability to analyze data and recommend solutions
• Ability to observe, think critically, and demonstrate a rational thought process and linear thinking
• Ability to know when to escalate or seek guidance on an issue or roadblock.
• Ability to obtain certifications or is working towards appropriate certifications.
• Proven written and verbal skills are very important for this position
• Proficient in Word, Excel, and Outlook
• Must be legally authorized to work in the United States on a full-time basis upon hire. Wipfli will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.g., H-1B status)

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected]
Wipfli cares about our associates and offers a variety of benefits to support their well-being. Benefit offerings include paid sick leave; access to free, confidential counseling through our Employee Assistance Program. Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process.
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