The D365 CoE IT Service Owner leads the Dynamics 365 team manages service delivery ensures alignment with business needs and oversees service enhancements and agreements.

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
PRIMARY DUTIES AND RESPONSIBILITIES:• Lead Dynamics 365 CoE Team for Global Consulting Services and potentially for
future D365 implementations. D365 ERP supports a global business across 25+
countries. The D365 CoE team is comprised of internal functional and technical
team and a vendor AMS team.• Accountable for D365 platform overall and for coordinating with "Vision25"
project delivery teams through completion of global wave rollout.• Responsible for ensuring that new services or service enhancements are aligned
with business initiatives• Accountable for the development implementation evaluation and on-going
management of new and existing services and products• Deliver service roadmaps with input from the Relationship Managers EA and
other supporting teams• Accountable for working with other IT teams to plan for capacity availability and
performance requirements for new and existing assigned services• Hold internal and external suppliers accountable via formal agreements• Represent the assigned service across the organization• Accountable for defining the escalation and notification procedures for assigned
service with the Relationship Manager Incident Management team and other
supporting teams• Accountable for working with Problem Management to address problems within
the service• Accountable for the population and maintenance of the Configuration
Management Database for the service and it's supporting Configuration Items
Accountable for working with the Change Manager to determine• acceptable windows for changes for the service• Ensure services and products adhere to Information Technology Infrastructure
Library (ITIL) processes• Deliver Quarterly Service Reviews• Accountable for negotiation of Service Level Agreements with business partners• Responsible for negotiation of Organizational Level Agreements with other IT
teams that support assigned services• Produce SLA performance metrics for assigned services• Define the service and determine the costing model of the assigned services
listed in the Service Catalog• Accountable for maintaining the Service Catalog for assigned services• Continuous improvement and innovation of the assigned services and products• Understand the market demands for the service as well as potential competing
services• Accountable for the creation and maintenance of all service documentation• Accountable for the management and career development of direct reports• Mentoring of IT resources
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:• Excellent verbal and written communication skills• Subject matter expertise in both the business and technology• Skilled in conflict management• Experience working in a matrix environment• BS Degree in Computer Science Business or related field preferred• Progressive leadership experience over 7+ years in an IT environment with
significant business exposure• Significant experience of owning ERP system(s). Experience specifically with
Dynamics 365 is not required but would be beneficial• ITIL v3 Foundation Certified
MINIMUM SKILLS KNOWLEDGE AND ABILITY REQUIREMENTS:• Able to anticipate customer needs and expectations• Able to influence associates who are not in your direct reporting structure• Demonstrated strategic agility• Advanced interpersonal skills; able to establish and maintain relationships and
navigate formal and informal networks to create results• Clear understanding of project capital and expense budgeting and accounting
skills and the related financial systems• Advanced communication negotiation and conflict resolution capabilities at all
levels of management• Strong presentation skills• Advanced ability to adapt to change handle pressure and adjust plans to meet
changing needs and solve problems creatively• Advanced decision making skills• Advanced analytical and problem solving skills to evaluate issues and apply
knowledge to identify and implement appropriate solutions• Strong ability to prioritize work load consistently meet deadlines and take the
appropriate level of independent action when necessary• Able to travel a minimum of 25%
What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit https://www.virtualfairhub.com/cencora
Full time
Salary Range*
$156300 - 241010
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range and 12% higher than the maximum salary range.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies:
Affiliated Companies: AmerisourceBergen Services Corporation