Data Analyst

Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.

Location: Bangalore

Work Mode: Hybrid

Timings: IST, flexible 10% during US Hours.

The Role

The Data analyst team at Ushur drives value realisation for Ushur customers. As a product Data Analyst at Ushur, you will work in close partnership with our Engineering and Customer Success teams to turn customer data into insights and insights into actionable business decisions to help our clients achieve their business goals.

Responsibilities

Interpret data, analyze results and generate actionable insights using statistical techniques

Identify, analyze and interpret trends or patterns in complex data sets

Create polished, customer-ready data visualization dashboards and reports to drive actionable business decisions

Acquire data from multiple data sources and maintain databases/data systems

Identify gaps between existing and desired metrics, implement best practices in scalable data reporting, and communicate new reports to internal teams

Work with CSMs across multiple concurrent projects

Wear the business hat and deliver solutions that fit customer needs while working across engineering and data science teams

Partner with data science teams to ensure data accuracy

Consistently detail the analysis, results and data processes, which can be reused by the team

Always be on the lookout to automate and improve existing data processes for quicker turnaround and high efficiency

Take pride & complete ownership of the data analytics built and have a passion for high-quality data

Support in producing collateral for and delivering analytics training for both internal teams and customers

Help foster a company-wide culture of Data first

Qualifications

2-3 years experience as a Data Analyst.

Prior experience in building/supporting user-driven/self-serve analytics with a SaaS company is a plus. 

Expertise in tools such as Tableau, Metabase, Superset, Sisense or any similar data visualization tools

Strong experience with Excel and SQL

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Superior listener with the ability to understand the need and deliver the right data solution

Excellent verbal and written communication skills with the ability to present data analysis/findings in a clear and concise manner

Be a phenomenal teammate who thrives in a diverse distributed team

Proactive, well-organized, and have proven attention to detail

Have a high sense of urgency to meet milestones/ dates and deliver projects

Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats

Driven, self-motivated, enthusiastic and with a “can do” attitude

Benefits

Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work! 

Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact! 

Rest and Relaxation. 20 days of flexible leaves per year, Monthly Wellness Friday (aka a day off to care for yourself) and more!

Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office

Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow.

Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life.