Data Analyst

DATA ANALYST

The Data Analyst is responsible for collecting, analyzing, and preparing customer data for import into Fullbay. The position is a critical step in the customer implementation process and often involves direct engagement with customers. The Data Analyst also serves as the subject matter expert for data organization and import/export processes.

Primary Duties & Responsibilities:

• Manages requests to customers and onboarding personnel responsible for data import and onboarding tasks.
• Assigns priorities to tasks based on customer needs and team workloads.
• Performs data comparisons between various systems using a combination of manual inspection and automated tools.
• Investigate and resolve import/export format failures and data-related issues.
• Responds to support requests from customers and internal teams.
• Creates and maintains process documents for each shop management software we support.
• Collaborates with Onboarding Team on customer data imports and data requests
• Provides expert advice to new customers to avoid potential challenges or pitfalls that may affect data imports or shop business operations.
• Adheres to all confidentiality and compliance regulations.
• Represents in handling data-related escalations and resolving grievances raised by customers.
• Performs other duties as assigned.

Minimum Education & Work Experience:

• Bachelor Degree in business or computer science, or 2 years work related experience
• 2+ years of prior work experience in data analytics, SQL, and/or advanced Microsoft Excel
• 1+ years of one or more of the following software languages preferred: Python, Linux, PHP, Regex

Key Skills and Qualifications:

• This is a remote position that requires a strong internet connection with a static IP Address which typically requires a VPN connection.
• Strong knowledge of or experience running reports, manipulating large quantities of data, comparing data sets for variance, with resolution to discrepancies.
• Must be proficient in Excel using advanced formulas, filters, IF Statements, VlookUps, Concatenate, Text to Column, and data parsing.
• Must be proficient working with SQL specifically the basic ability to use Select, Insert, Update, Groupby, Orderby, UNIONs, JOINs, statements.
• Ability to restore data from a backup file with a basic understanding of database formats: tables, table relationships, reviewing table schemas, Views, etc.
• Able to use independent judgment to plan, prioritize, and organize a diversified workload.
• Must be able to work independently, be self motivated and disciplined, and manage your time with minimal supervision.
• Possesses strong capabilities in planning and executing deliverables on time.
• Excellent Communication Skills (both verbal and written).
• Able to work in a fast-paced environment, meet aggressive deadlines, and handle multiple and complex projects to completion.
• Able to work under stressful working conditions and maintain a positive demeanor.
• Creative, confident, and able to express complicated ideas in an articulate and concise manner.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls, lift and/or move up to 10 pounds.
• Frequently required to reach with hands and arms and talk or hear, to walk.
• Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
• Noise level in the work environment is usually moderate.