Data Analyst - Sales & Customer Success Operations

Company Description

About SEEK

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.

Life at SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to work in technology for the fourth year in a row. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting.

Job Description

We are seeking a talented Sales & Customer Success Operations Data Analyst to join our team. The ideal candidate will possess a strong analytical mindset coupled with exceptional interpersonal skills. Proficiency in data analysis tools and techniques is essential, along with the ability to translate findings into actionable insights. 

Key Responsibilities

• Analyse complex datasets to uncover trends, patterns, and insights that drive sales and customer success initiatives.
• Build and maintain dashboards and reports to monitor key performance indicators (KPIs) and essential metrics for sales and customer success.
• Ensure data assets for sales and customer success align with overarching business objectives.
• Collaborate effectively with stakeholders across all levels to address data needs and project goals.
• Prioritize tasks efficiently to deliver accurate results within tight deadlines.
• Support new product launches by aligning with timelines for sales operations and customer success.
• Assist in commission and target-setting processes by providing timely and accurate reporting.
• Stay informed on industry trends and best practices in data analysis, reporting, and visualization to enhance insights and tools.

Qualifications

• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Salesforce).
• Strong stakeholder management skills at all levels.
• Excellent interpersonal and communication skills with the ability to influence decisions.
• Exceptional analytical and problem-solving abilities.
• Detail-oriented with strong organizational skills.
• Ability to work independently and handle difficult situations with sound judgment.
• Practical experience in data analytics and data-driven decision-making in sales operations.

Additional Information

At SEEK we offer:

• Annual Performance Bonus Plan
• Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
• Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
• The opportunity to work from anywhere for up to 4 weeks per financial year
• SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice
• Tailored career development planning (including Education Assistance Program)
• Free income protection insurance
• Access to a wide range of discounts on things such as health insurance, fitness, food, travel, accommodation plus many more
• Frequent events including sports days, annual Christmas party, hackathon, and trivia

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.