Data Analyst (U.S Business Hours)

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work. 

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. 

If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM Careers and how you can become a part of our journey. 

JOB FUNCTION

Provide support for database design, implementation, and maintenance, on MS SQL Server databases for our Software-as-a-Service customers, who range in size from small independent businesses to multi-nationals.

Automate the extraction/receipt of key data from accounting systems and import via a series of flat files in a pre-defined format into our product.

NOTE: This role will be required to work U.S. business hours.

KEY RESULT AREAS:

• Create 'customers for life’ by delivering world-class support to our customers and partners
• Be responsive, professional, and proactive in all interactions
• Troubleshoot and resolve installation, implementation, and production issues and maintain customer database extractions to ensure the Service utilizes up to date customer data.
• Continuously learn about Sugar and sales-i products, core technologies, and troubleshooting methodologies
• Share your knowledge, experience, and best practices with the Support department
• Work cohesively with other departments to ensure the customer’s voice is heard throughout the company
• Document known solutions for internal collaboration and public consumption
• Demonstrate a commitment to and willingness to take ownership of our customer’s success.

Experience and Skills:

• 3+ years’ experience with MSSQL SQL Server; concentrations in writing T-SQL and troubleshooting data imports.
• Proficient in written and spoken English
• Excellent written and verbal communications skills
• Work well in a team environment
• Good ETL knowledge of different SQL based accounting systems: like Sage, Dynamics, Epicor. 
• Good MS Office knowledge (Particularly Excel)
• Able to work under pressure and prioritize tasks.
• Good planning, scheduling and organization skills.
• Communicate technical solutions to non-technical people.
• An ability to learn new software systems.

Location: This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull, UK location, specifically working in-office two days per week.

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

- UK Pension Scheme

- Private medical and dental insurance

- Health &Wellness Reimbursement Program

- Unpaid sabbatical leave

- Educational Resources - Career & Personal Development Program

- Various discount programs (i.e. travel, virtual exercises classes, etc.)

- We are a merit-based company with many opportunities to learn, excel and grow your career!

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.