Data Analytics Manager (Remote)

Role Overview

ID.me is the most trusted digital identity network, providing mobile and online identity verification SaaS technology in the U.S. Our mission is to make the world a more trusted place by facilitating transparent, efficient and secure interactions between people and organizations. With over 95M members and counting, we’re just getting started. 

We’re looking for a detail-oriented Business Analytics Manager to work with our Product, Engineering, Security, Member Support and Sales teams. This person will quickly deliver insights, review and develop metrics, and contribute to improved business processes to scale analytics that supports our explosive growth. The Data Analyst Manager also leads, coaches and develops a team of Data Analysts to deliver high impact insights.

Responsibilities

• Manage and coach a team of highly skilled data analysts to deliver data-driven solutions to support or exceed business goals
• Work collaboratively with the Product, Engineering, Finance, and Member Support teams to define and analyze metrics for business and product performance
• Use data visualization and storytelling techniques to successfully convey insights and impact decision/outcomes to leadership
• Design dashboards to monitor KPIs and business metrics in a readable and digestible format that allows quick insights into performance
• Frame business problems in analytical language and converting business requirements into datasets, analyses, models, and reports
• Designing and implementing data and statistical analysis to produce insights into performance
• Drive cross-functional and enterprise-wide solutions, providing thought leadership within and beyond working group
• Interpreting data to discover patterns and identify trends that support growth and increase efficiencies, implementing enhancements to address control gaps
• Build and automate tools to surface key data to stakeholders across a broad range of data literacy levels
• Provide ad hoc analysis and forecasting as needed across a diverse set of teams and needs to support existing customers, future sales, and strategic business decisions
• Provide support to the Data Engineering and Data Science teams
• Results-oriented mindset with an intense focus on achieving both short and long term goals

Qualifications

• 3+ years experience in data analytics, business analytics, statistical modeling, or related field
• BS/BA degree required, with a degree in engineering, mathematics, economics, or related quantitative discipline preferred
• Management consulting experience a plus
• A proven track record of problem solving based on analytics to support business recommendations
• Strong written and verbal communications skills and comfort engaging with senior leadership
• Experience at a fast-paced startup a plus
• Demonstrating the ability to tell stories with data through the use of data visualization, dashboards and/or slides calling out key data insights; Tableau and Lookr
• Demonstrating statistical modeling, applied mathematics or STEM; R or Python
• Demonstrating data querying, exploration and validation; SQL and DBT

Note that candidates must be located in the continental U.S.

ID.me Covid Vaccination Requirement

All current and future employees are required to receive their COVID-19 vaccinations, unless a reasonable accommodation is approved. Employees not in compliance with this policy will be placed on leave and will be terminated if no valid reason for not getting the COVID-19 vaccine is provided.  

Purpose: In accordance with ID.me's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from COVID-19 that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Reasonable Accommodation: Current and future employees in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed Request for Accommodation form to the human resources department to begin the interactive accommodation process as soon as possible after vaccination deadlines have been announced (September 13th) and an offer of employment has been made. Accommodations will be granted where they do not cause ID.me undue hardship or pose a direct threat to the health and safety of others.

Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates. 

ID.me Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *Act like an owner.

ID.me Career Site & Culture Deck: https://www.id.me/careers