Data Annotator

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team of 350+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

What You'll Do:

• Will produce consistently high-quality annotations in a variety of ways to help train NLP algorithms.
• Will be working closely with data scientists to produce data-sets for model training, bench-marking, and general development
• Label and annotate all the data
• Ensure all data is prepped and ready to feed into the AI models
• Revise the data as specified by the engineering team
• Test the output of the AI models and update data needs

What You'll Need:

• BS/MS degree (or currently pursuing) in Computer Science or other related fields
• Prior annotation experience
• Technical expertise
• Prior experience with IT Service Management, virtual agents, or NLP
• Experience in dealing with Taxonomies and Ontologies
• Linguistic Background
• Excellent verbal and written comprehension and communication skills with an eye for detail
• Great problem-solving skills and strong work ethic
• Great reading comprehension and ability to make independent judgement with limited information
• Goal-oriented

Benefits of Aisera

Fun place to work

Great team

Great opportunity

Medical, dental, and vision benefits

Holidays and flexible PTO

Paid family leave

Employment Assistance Program