Data Breach Incident Coordinator

TransUnion's Job Applicant Privacy Notice
What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
TransUnion is seeking a Incident Coordinator who will be responsible for working closely with breach clients and breach counsel, providing Client and Customer service, proposals, contracts, implementation and administration of breach services, and support clients throughout the process.
What You'll Bring:

• 3-5 years working in a client facing position similar to customer service
• Proficient with reporting systems e.g., claims/ client management systems an advantage
• B2B experience.
• Small project coordination experience

We'd Love To See:

• Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
• Gather, assemble, and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
• Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
• Communicate clearly to customer the services and support offered
• Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.
• Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings, and updates
• Prepares written proposals for breach services that fit the situation
• Participates in project plan schedule development, monitoring and reporting
• Directs document and data transfers between company and clients
• Manage mailings: scrubbing data, producing letters, obtaining client approval, and coordinating the delivery to mailing service
• Ensures timely communication to internal team members, clients, and other 3rd parties such as client's counsel
• Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner
• Ensures the closure of all resolved and confirmed Incident records and final report to the client /customer
• Screen and interview clients by telephone to compile information regarding breach or Commercial Cyber customers
• Examine and analyze information to determine the severity of the fraud, breach and/or identity theft
• Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met

Impact You'll Make:

• Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
• Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
• Accountable for the overall breach/fraud incident process efficiency and effectiveness

Benefits:
We're supported by flexible benefits that not only cover us but our families. We offer a variety of benefit plans and options that vary by region, country and location.
Some highlights that our U.S. associates are eligible for include:

• Flexible time off for exempt associates
• Tuition reimbursement
• Primary parental leave of at least 16 weeks
• Secondary parental leave of four weeks
• Adoption assistance
• Fertility planning coverage
• Spousal and domestic partner benefits
• Charity gift matching
• Employee stock purchase plan
• Retirement contributions with employer match
• Access to our community of Employee Resource Groups (ERG)
• ... and more

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Specialist I, Customer Support Operations