Data Center Customer Operations Engineer III

Who are we?

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Customer Operations Engineer III

Job Summary

As a Data Center Customer Operations Engineer III, you will work closely with our customers, internal teams, and vendors to deliver outstanding service and resolve complex technical issues. You will be a key point of contact for our customers, providing expert guidance and support to ensure their success in a highly demanding and fast-paced environment.

Responsibilities
Installations

• Installs ladder racks and fiber raceways
• Builds/Installs cages
• Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels
• Performs intra-cage and infrastructure installations
• Installs and grounds cabinets and two-post racks

Queue Management

• Escalates requests that require additional information

Testing/Troubleshooting

• Conducts carrier circuit testing

Cross Connects

• Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

Documentation/Reporting

• Maintains accurate notes and records of activity fulfillment in ticketing system

Projects

• Supports fulfillment of projects with direction from senior staff

Training

• Completes all assigned training in a timely manner

Customer Management

• Supports customer satisfaction through timely and precise orders

Qualifications

• Typically requires at least a Higher Nitec in an IT-related field and 1-2 years of equivalent work experience
• Ability to do hands-on maintenance/ troubleshooting of equipment in tight spaces or at height

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.