Data Center Infrastructure Management (DCIM) Administrator - Infrastructure Operations

• Assist with the successful deployment of CAPEX investments ensuring our infrastructure scales ahead of demand.
• Collaborate with cross-functional partners including Project Managers Capacity Planning Finance and Security to deliver on ambitious group initiatives.
• Manage key third-party vendors and contractors holding them accountable for performance and service level agreements (SLAs).
• Be a role model and champion for continuous improvement standardization optimization and automation.
• Workflow Execution: Administer and manage the Nlyte Workflow/Work Order processes including; issuing tracking and closing all physical MAC tickets.
• Enforce strict adherence to the defined process by global technicians.
• Data Integrity Champion: Perform daily data entry manage automated asset discovery tools and reconcile physical inventory against Nlyte records to guarantee 99.5%+ accuracy.
• Asset Lifecycle Management (ALM): Own the entire asset data chain from receiving (scanning/logging) through deployment and decommissioning.
• Model Library Management: Maintain the Nlyte Materials Catalog ensuring all new hardware models have precise validated resource profiles (power cooling rack elevations) to enable Analyst validation.
• Field Training & Support: Provide hands-on training and support for global technicians on using the Nlyte mobile app scanning tools and required workflow procedures.

• Education:
• Bachelor's degree in Information Technology Logistics Manufacturing Business Administration or a related field or equivalent practical experience.
• Experience:
• 4+ years of hands-on experience in IT Asset Management or DCIM administration (Nlyte experience is a strong advantage).
• Direct experience administering a workflow or change management system with a focus on discipline and process enforcement in a multi-site environment.
• Experience with change management in ERP and asset management transformation efforts.
• Experience operating in a high-velocity environment involving geographic dispersed Data Centers across various time zones.
• Technical Competencies:
• High proficiency in physical inventory control including barcode/RFID systems.
• Deep familiarity with data center infrastructure including server hardware network hardware rack elevation/density and power distribution
• Knowledge of structured cabling and cabling standards.
• Advanced proficiency in Excel (VLOOKUP Pivot Tables) or basic SQL.
• Expert in workflow Management (MAC Process): Proven experience managing a high-volume Move Add Change queue.

• Soft Skills:
• Exceptional attention to detail and strong organizational skills.
• Excellent problem-solving and root cause analysis capabilities.
• Meticulous Attention to Detail: A "Zero-Defect" mindset regarding data entry.
• Strong verbal and written communication skills.
• Documentation & SOP Creation: Experience writing Standard Operating Procedures (SOPs) for remote hands technicians.
• Remote Training Ability: Experience training or guiding remote teams.

What We Do

Cloudflare Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees applications and networks faster and more secure everywhere while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured unified platform of cloud-native products and developer tools so any organization can gain the control they need to work develop and accelerate their business. Powered by one of the world’s largest and most interconnected networks Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits humanitarian groups and governments across the globe.

Why Work With Us

Cloudflare employees come from all walks of life. We are mission-driven and our team is energized by a collaborative creative environment that celebrates our differences and fosters new ways to grow together.

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