Data Center Technician

At DigitalOcean, Data Center Technicians play a massive role in the success of our business. Our amazing Data Center team is responsible for maintaining and growing the physical infrastructure of the DigitalOcean cloud, past, present, and future. They own everything related to the physical servers and networking gear that enables our company and our customers to scale.

Day-to-day duties may include everything from replacing a faulty drive in one of our servers to flying overseas to set up a brand-new Data Center from scratch. In exchange for your expertise and enthusiastic interest in DigitalOcean, we can offer you a role on a fast-growing, and collaborative team where you'll be given regular opportunities to hone your skills and learn new ones.

This position is for the New You/ New Jersey area and requires you to be onsite.

• Supporting data center engineers with on-site physical deployments
• Racking, stacking, and cabling servers, power distribution units, and switches under the guidance of data center engineers
• Replacement of server components such as CPU, RAM, drives and boards
• Submitting RMA to equipment manufacturers, shipping and receiving gear to and from remote locations and vendors.
• Work through assigned tickets and work requests effectively, performs basic diagnosis and repairs to hardware in line with internal SLAs
• Assists data center engineers in debugging network, hardware, and Linux OS-related issues
• Assists with asset management, tracks and monitors data center hardware and component inventory

• Hands-on experience with servers, hardware, and networking is preferred but not essential
• Passionate about data center hardware and infrastructure
• Interest in networking, hardware, and Linux OS
• Excellent verbal and written communication skills, collaborative nature, and a friendly can-do attitude
• Can perform a basic level of troubleshooting preferred but not essential
• A strong desire and aptitude for solving problems
• A valid driver’s license (must be comfortable with driving)
• Willing to receive guidance from senior engineers and technicians
• Ability to logically analyze and solve problems
• Ability to travel domestically and internationally (10% - 15% travel)
• Ability to be on your feet all-day
• Ability to lift objects up to 50 lbs
• Ability to be on-call outside of business hours for escalations as needed

• We reward our employees. The salary range for this position is based on relevant years of experience and skills between $50,000.00 - $70,000.00. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
• We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
• We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
• We value diversity and inclusivity. We are an equal-opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.