Data Conversion Manager

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

Overview

The Data Conversion Services Data Conversion Manager (DCS DCM) oversees the conversion of historical HR and benefits data onto Alight's proprietary benefits system (the TBA System) for Alight's new benefits clients.

This role is the main point of contact with respect to data, both internally with the client implementation and delivery teams and externally with the client. The DCS DCM manages the data conversion project schedule and aligned conversion resources. The DCS DCM consults both internally and externally on data best practices and works closely with other client implementation control account managers to help ensure data requirements match benefits system configuration.

The DCS DCM demonstrates strong consulting skills, extensive plan knowledge, and exceptional data analysis aptitude. S/he is an accomplished project manager and has strong people management and leadership skills.

Responsibility Areas

Client and Team Management

• Sets expectations around data conversion with client implementation team (especially around expectations the DCS control account has of the other control accounts and vice versa).
• Ensures integration of all groups involved in conversion (DCS / Client / Client Implementation and Delivery Teams / 3rd Party Vendors / Prior Recordkeepers / etc.).
• Develops, communicates, and maintains project milestones based on implementation iterations (with sign-off from DCS LSA on overall milestone scheduling).
• Identifies and communicates internal and external risks related to data and works with client, other CIG control account managers, DCS Domain Manager, and IM/PM to implement risk mitigation plan.
• Tracks and resolves open items and manages client deliverables with regard to conversion.
• Communicates conversion status and schedule changes to Implementation Manager and DCS Leadership, weekly (minimum).
• Builds and maintains strong relationships with Client Contact(s), Tech Domain Manager, CIG control account managers, and DCS team members.
• Actively participates in client status meetings and client team leadership meetings.
• Partners with other CIG control account managers and directly with client on all aspects of data requirements, including provisional changes, requirements changes, data cleanup strategies, conversion project scope, delivery model, and best practices.

Data Conversion Requirements and Specifications

• Understands DCS model and capabilities in order to effectively consult client towards the best solutions.
• Learns client plan provisions at level necessary to support data requirements gathering and data analysis.
• Analyzes source data files and layouts to develop data conversion requirements and specifications.
• Develops and maintains an in-depth understanding of the source and destination systems.
• Participates in analysis discussions to ensure the data received on conversion data files and data requirements match the system setup.
• Creates and maintains client-ready data conversion requirements document.
• Prepares initial data request and sets schedule for receiving data files.
• Reviews profiling results and understands data in order to identify gaps in requirements.
• Provides input to data edits that should be run to validate accuracy of data received, including client-specific provisional edits.
• Contributes to the completion of the Data Definition Tool.
• Performs user acceptance testing of the data and signs-off on the quality of the overall conversion at each critical milestone.

Process Improvements

• Suggests base improvements to enhance data quality (e.g., new edits).
• Suggests process improvements to DCS Leadership.
• Work with Domain Leads for model improvements.
• Sponsors DCS internal goals.
• Partners with DCS LSA/As and DCS Base Team to work through tough technical issues and implement solutions.

Coaching

• Supports associate skill development.
• Consults with other Conversion Managers on best practice and approaches.
• Consults CIG counterparts on best multi-domain data approach when necessary
• Understands domain best practices and enforces the application of them.
• Escalates performance and development concerns to appropriate DCS Leadership.

Formal Education & Certification

• Bachelor's degree or equivalent work experience required.
• Professional designations (CEBS, PMP, Six Sigma) highly desired.

Knowledge & Experience

• 8-10 years of domain specific delivery experience.
• Proficiency in coaching others (minimum 4-5 years of experience).
• Expert knowledge of delivery model and best practices.
• Experience leading and leveraging through others (3+ years).
• Strong operational experience is a plus.
• CEBS is a plus.
• PMP or Six Sigma certification is a plus.

Technical Skills

• Knowledge of TBA system including delivery model, data storage and data model, provisional tables versus person tables, and extensive conversion event configuration knowledge; or demonstrated experience learning a similar system.
• Deep understanding of data translation (necessary TBA data elements for the client and how they must be stored and processed through conversion model).
• Able to translate client requirements into specifications (functional) and aid in test planning.
• Mastery of SDLC implementation processes as they relate to conversion.
• Deep domain expertise (in DC, DB, and/or HW).
• Project management experience and the ability to manage large multi-service clients.
• Strong data handling skills (MS Access, AQT, SQL).

Personal Attributes

• Shares his/her own in-depth client understanding with others, and uses that understanding to identify ways clients can be better served. Uses his/her own insights and relationships to achieve the firm's objectives.
• Works effectively with on and off shore associates to provide guidance, leadership, and domain expertise.
• Demonstrates superior communication skills and uses those skills to influence decisions across various audiences.
• Encourages team to stay current on trends and competitive dynamics and shares market rationale for business decisions.
• Broadens network of internal business partners and uses network to achieve objectives while leveraging knowledge of firm effectively.

Work Conditions

• Travel up to 25% (typically not more than 10%).
• We work in a team environment; there is an expectation that this role portrait represents the core responsibilities of the role but other responsibilities may surface based on what needs to be done.
• Associates in this role are expected to have an overall understanding of the project plan and participate outside of their core responsibilities when needed.
• Fluctuating work schedule can be expected during load periods (nights and weekends) depending on system availability and expected load dates.
• Frequent computer use at workstation up to 2 hours at a time or for extended periods of time.
• Participation in training sessions, presentations, and meetings.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

#prospanica2022

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances:Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $62,800.00/year (for full time employees) and the estimated maximum base salary for this role of $120,400.00/year (for full time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight-Benefits-US22

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.