Data Entry - Supervisor

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

UPM Raflatac is looking for a Data Entry - Supervisor in Sentura, Mexico who will be responsible for building, managing, and growing the Customer Service I Team.

Data Entry - Supervisor will help build the internal network of collaboration within the Customer Service Team in the Americas and will work with Customer Service leadership to ensure desired administrative tasks are assigned to the CSI Team.

Greetings from your future manager

“I am excited to welcome a new Data Entry Supervisor to our Customer Service Team. Our goal is to provide our customers high quality products and solutions with world class service. In this role, you will have an opportunity to manage a professional data entry with focus on order management. Are you ready for the challenge to make order management, data entry, and customer service part of this UPM Raflatac strategy? Without a doubt we will achieve the strategy together. So come join the team!’ – Montserrat Alfaro, Customer Service Manager.

What you will do

• Ensure the CSI Team are meeting all KPIs

• Create a safe learning environment where mistakes are shared and learned from all the team to prevent future occurrences – Root Cause Analysis (RCA) champion

• Ensure fair and evenly distributed workload throughout the CSI Team

• Ensure all orders are entered in the time specified by customer segment (Key, Preferred and Regular)

• Attain order accuracy as specified by customer segment and/or manager 

• Keep the occupancy/ utilization rate of the team above 85%

• Monitor and ensure backlog of work does not exceed 5% of total orders

Who you are

• 3+ years of leadership experience role preferred

• Curiosity to learn and teach knowledge of the business including supply chain, sales, and company products.

• Interest in digitalization and how to continuously improve.

• Experience working with international parties preferred.

• Effective at performing detail-oriented tasks.

• Desire to work in a high demand environment.

• Strong organizational skills, attention to detail, and ability to prioritize and balance workload to meet deadlines.

• Ability to handle multiple priorities and be a team player

• Advanced Microsoft Word, Excel and PowerPoint and Outlook required.

• Database and/or SalesForce experience preferred but not required

This is what we offer to you

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.

• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Additional information:

Location: Sentura, Mexico.

Full time and Permanent contract.

If you are interested in this job offer, please submit your application via Apply button by January 17th, 2025.

UPM Raflatac is a leader in sustainable labelling through our innovative labelstock materials and services. We offer high-quality paper and film labels for branding and promotions, information labels and labels with functionality. We operate a global network of factories, distribution terminals and sales offices.

At UPM we are committed to Non-Discrimination and Diversity & Inclusion.

In case of technical problems please contact our Human Resources Centre:

[email protected]

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