Data Integration Onboarding Specialist I - Insight

*** This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered. ***

Description Summary: ​A Data Integration Onboarding Specialist I - INS is responsible serving as the first point of contact for all customers requesting the service of Property Management System (PMS) mapping or Point of Sale System (POS) mapping to the Accounting Core Daily Report, then regularly following up with them on pre-requisites for PMS / POS mapping implementation until their implementations are ready to be scheduled.​  

Essential Duties: 

​​The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.​ 

A Data Integration Onboarding Specialist I is expected to:  

• Serve as the initial point of contact for all customers seeking PMS / POS mapping services with M3.  
• Build and maintain strong relationships with customers by understanding their unique needs and offering tailored support throughout the onboarding journey. 
• Respond promptly to inquiries and provide comprehensive information about the PMS / POS mapping implementation process, timelines, and requirements. 
• Communicate effectively to manage expectations and address any concerns or challenges that may arise. 
• Collaborate closely with customers to gather necessary data and ensure that all pre-requisites for implementation are met. This may include obtaining access credentials, configuring system settings, and preparing relevant documentation. 
• Facilitate the establishment of data feeds between hotel PMS / POS systems and M3. 
• Provide basic technical assistance to customers during the data feed setup process. 
• Create and maintain detailed documentation of each customer's integration requirements, progress, and any issues encountered.  
• Utilize project management tools to track tasks, milestones, and deadlines, ensuring timely completion of each project. 
• Relay customer requirements, feedback, and concerns to the relevant stakeholders to drive continuous improvement and optimize integration outcomes. 
• Employ a high level of interpersonal and communication skills to effectively deliver customer requests to the Data Integration Training and Implementation Team. 
• Create and maintain support documentation for customers and M3 employees. 
• Participate in training activities to maintain technical currency and broaden product knowledge. 
• Complete other duties as assigned. 

Education/Training/Experience:  

• 0 to 2 years of experience in a related position preferred. 
• Proven experience in a customer-facing role, preferably in a technical or software implementation capacity. 
• Strong analytical and problem-solving skills. 
• Ability to balance and manage several projects at varying stages of completion at once. 
• Ability to work in a time-critical environment and possess a sense of urgency. 
• Ability to be flexible and adaptive to rapidly changing business needs and processes. 
• Excellent interpersonal and communication skills.  
• Ability to speak and write in English, articulately and professionally.  
• Strong knowledge of a variety of computer software applications in word processing and presentation software (Microsoft Word, Microsoft PowerPoint, etc).  
• Intermediate Excel skills preferred.  
• Specific certifications and trainings adding to the global experience of this professional welcomed. 
• Ability to build and maintain positive business relationships with co-workers and other business contacts. 

Physical Requirements:

• Ability to sit and / or stand for extended periods. 
• Ability to work in an office setting, sitting or standing at a computer workstation.  
• Ability to work the majority of the day using the computer, telephone and basic office equipment. 
• Ability to perform work on a computer for extended periods.  
• Ability to travel infrequently in representing the company’s interests required. 
• Ability to work a full-time position during normal office hours, as well as some time on weekends and evenings when projects or scheduling requirements dictate the need. 
• May be required to work unconventional hours or shifts, weekends, holidays. 
• Ability to work a hybrid in-office / remote schedule that is determined by the company.  
• Ability to bend and lift up to 25 lbs.