Data Migration Standards Manager, SDX

Are you dedicated to the quality and success of your customers? Would you like to establish the best practice approach to working with customers around the globe? Then you should join our Service Delivery Excellence team that supports Thomson Reuters customers and Legal Professional Services team and work closely alongside our professional services delivery teams with our Project Managers, Data Migration Consultants, Application Consultants, Technical Consultants and Technical Leads in all disciplines to define and continuously refine the best practice approach to delivering quality services for our customers.

About the Role

As a Data Migration Standards Manager role in Service Delivery Excellence team, you will be responsible for identifying and documenting Best Practices for data migration and consulting aspect of our Thomson Reuters products. You will use your professional services expertise in data migration to provide recommendations on improvements to the data migration process and technology as well as documenting best practices in implementation methodology and day to day task completion for the billable consultants on the Delivery Teams.

Essential day-to-day responsibilities:

• Work with the Delivery Teams in the field to identify Best Practices and areas of improvement in the LPS Implementation Methodologies
• Work with Service Delivery Excellent team members to identify ways to decrease implementation times with either revised methodologies or enhanced tooling
• Work with Product Management on product enhancements which lead to increased customer satisfaction by decreasing implementation time and increasing feature functionality
• Participate in produce launch cycle to ensure required project documentation (e.g. Data Migration Specifications, Training Strategy, Documentation) is up to date and available to delivery teams as new product versions are available
• Work with the Educations Services team to ensure training is available that covers consulting how to and best practices
• Support Rapid Response team as necessary to cover customer-specific escalations
• Work as part of a remote team and contribute to the learning and development of team members and participate in team and internal initiatives and projects
• Continually seek and capitalize on opportunities to increase customer satisfaction and deepen client relationships
• Periodic weekend work required

About You

You're a fit for the role if your background includes:

• Excellent communication skills, both verbal and written
• Attention to detail in all aspects of job duties
• Ability to handle multiple projects and tasks simultaneously
• Ability to prioritize within and between projects
• Ability to communicate with all levels of client and employee organization
• Ability to work in an environment of change and uncertainty with sound judgment under pressure
• Ability to manage a high volume of work and diverse range of projects and activities
• Client-facing consultancy experience
• Ability to work independently and with minimal management supervision, which requires excellent organizational skills, time management skills, self-motivation and a willingness to accept ownership and responsibility for assigned projects
• Legal industry experience, and/or consulting experience in similar industry are preferred
• High level of experience with 3E and data migration is required

Qualifications/Education:

• Bachelor's degree or equivalent work experience
• 5-8 years' experience in the following areas: legal industry, consulting and data migration

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• #LI-KK1

COVID-19 Vaccination Status Information Requirement (US employees only):

Thomson Reuters is committed to ensuring the continued safety of our employees in regards to Covid-19. While vaccination is not required for consideration or employment at this time, to inform our site planning and policies, we require all Thomson Reuters employees to verify their vaccination status upon starting with the Company.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Protect yourself from fraudulent job postings click here to know more.

More information about Thomson Reuters can be found on https://thomsonreuters.com.