Data Operations Specialist

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a Data Operations Specialist to join our team in Denver, Colorado.

Candidate profile

The Data Operations Specialist is responsible for managing the customer contribution process as it relates to data submission from the customer to DAT.  This position plays a key role in customer success as well as data management and should be an exceptional communicator with the ability to foster positive business relationships.

What you’ll do:

• Act as the project manager for new customer onboarding
  • Receive initial communication from sales and manage the contribution case
  • Initiate customer communication and set up onboarding
  • Conducts the onboarding call with new customers and establishes the data relationship
  • Collects information from new customers regarding their operations and captures aspects about their operations that will impact the data. Must be able to understand transportation and the norms of transactional data in order to facilitate the discussion and discovery phase.
  • Sets up the ftp or box account & communicates that to the customer
  • Monitors the timeline for initial data submission
  • Collects sample data & sends to the data operations production team
  • Conducts a validation meeting with the customer and reviews the validation report that is created by the production team. May be required to review, analyze, and create the validation report if the data analyst is unavailable.
  • Monitors the case until recurring submission is established & escalates to sales as needed
• Own the customer relationship regarding contributions and work with the production team to manage ongoing submissions
  • Communicates with customers regarding submissions that stop occurring and works with them to re-establish the contribution
  • Supports the production team in handling errors that require customer contact by acting as the escalation point and liaison with sales as needed

Skills and Experience Needed:

• Bachelor’s degree in Business, Supply Chain, or related field
• 2 years of data analytics skills required to create, interpret, and explain data visualizations to an internal or external customer (What does the data mean and not just “this is what it is”)
• Excellent communication skills necessary for instilling confidence and satisfaction from the DAT customer base
• Enjoys detail and process-oriented tasks
• Strong critical thinking and problem-solving abilities
• Ability to work independently with minimal supervision
• Experience being part of highly functional and fast-paced teams
• Advanced Microsoft Excel experience required (Pivot tables, vlookups, charts/graphs)
• Beginner Tableau experience preferred (Import data, build visualizations, and dashboards)
• Business experience in the transportation industry and/or data management preferred

For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $80,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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