Data Scientist

NICE Customer Engagement Analytics is looking for a Data Scientist to join our team. You will play a vital role in enhancing our contact center solutions through the development of advanced NLP algorithms and models. You will work in a collaborative team environment to explore and create solutions to industry problems using machine learning and state-of-the-art large language models.  You bring to this team environment a strong foundation in machine learning and deep learning, as well as the curiosity and grit to see a project to delivery.

Responsibilities

• Explore high-level, undefined ideas and business problems using structured and unstructured data 
• Develop product offerings through careful consideration of business value and data analysis 
• Build and fine-tune deep learning and machine learning models, with an emphasis on large language models
• Communicate research findings, technical concepts, and model recommendations effectively to technical and non-technical stakeholders

Minimum Skills and Experience

• Minimum of 2 years of experience implementing machine learning and NLP models using real-life (“industry”) data
• Experience working with deep learning models
• Excellent proficiency in Python programming
• Advanced knowledge of statistics
• Excellent communication and presentation abilities

Additional Desired Skills and Experience

• Proficiency with one more deep learning libraries (PyTorch, TensorFlow, JAX, etc.)
• Experience deploying NLP models in production environments, ensuring scalability and performance
• Experience with building and/or fine-tuning large language models
• Experience as part of a software organization