Data Team Associate (Advanced Excel Skills)

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

OUR DATA TEAM ASSOCIATES ARE THE FACE OF IRON MOUNTAIN. See additional detail below!

*Work Scheduled: Monday - Friday
*Shift Hours: 8:00am - 5:00pm (Flexible)
*Salary: $38,480

JOB DESCRIPTION
* Utilize designated/centralized tools and systems of record to capture and coordinate all client inquiries. Effectively collaborate with all internal groups to ensure delivery of service level agreements and client expectations.
* Apply a client-focused approach when working through breaks in processes or deliverables and escalate appropriately when needed.
*Works independently and exercises good judgment when making decisions to resolve inquiries and meet production and turnaround standards. Analyze research and respond to client inquiries.
* Work on daily timeframe and ability to meet intraday Client SLAs for reporting.
*ABILITY TO: *Utilize systems and tools made available to pull reports and reconcile client activity. *Process through requests and inquiries with a sense of urgency and purpose while maintaining quality expectations. * To adjust to changing priorities and work in a fast paced environment.

JOB REQUIREMENTS
* Qualified candidate MUST have excellent Excel skills including being able to work with formulas, perform v-lookups, sorting, pivot tables, perform macros, etc.
*2-3 years' experience in working with large data - REQUIRED.
*High School Diploma
*KNOWLDEGE OF: *Residential mortgage loan documents and GSE requirements for Document Custodians a plus. *PC based desktop applications. * Running reports.

Category: gja_Operations Group