Data Tools Analyst - 3357570

You've stumbled upon the rare government contractor! At TCG, we aim to prove that businesses can be good to their employees and responsible to their community, all while being profitable. We're an award-winning IT solutions provider to the Federal government seeking a Data Tools Support Service Analyst to join our team.

US Citizenship is required for this role. In addition, the selected applicant must submit to a government background investigation and be favorably adjudicated before their first day.

This position is likely to require periodic on-site work, approximately 2-4 times per month. Applicants must reside within a commutable distance of Washington, D.C.

RESPONSIBILITIES:

• Provide user support for a suite of data analysis tools
• Add users, update access as requested by authorized staff
• Help to maintain the structure and content of the tools
• Develop and manage governance and access protocols
• Manage licenses and recommend changes in license capacity as needed
• Work with users to develop new analysis functions and recommend areas for client support/process improvement.
• Troubleshoot application technical issues and submit bug reports
• Document functional enhancement requests and determine priority for development
• Write and maintain user and technical documentation and best practices and develop training materials and courses

REQUIRED SKILLS:

• A minimum of 2 years of general experience with at least 1 year of experience supporting web applications and 1 year of experience in customer service
• Excellent grammar and spelling in written communication, and excellent verbal communication
• Ability to learn and contribute quickly to project requirements
• Ability to prioritize and organize efforts in a fast-paced environment
• Independent problem-solving skills, strong analytical abilities, creativity, and a customer service-oriented personality
• Basic knowledge of Microsoft Office applications to include a basic understanding of Microsoft Outlook, Word, and Excel

PREFERRED SKILLS:

• Experience using, or providing administrative support, for one or more of the following applications:
  • Tableau
  • SmartSheet
  • Qualtrics
  • Smarty
  • NVivo
• Solid understanding of web and technology fundamentals
• Experience working with developers and application testing
• HTML knowledge

EDUCATION:

• Bachelor's degree in a relevant discipline (Computer Science, Mathematics, Information Technology or related preferred), 4 years of equivalent experience may be considered in lieu of a degree

Proof of COVID-19 vaccination is a job requirement. Reasonable accommodations may be available for those not vaccinated due to health reasons or sincerely held religious beliefs.

TCG does not discriminate based on race, sex, color, religion, national origin, age, disability, caste, or veteran status.

Our B Corp mission is reflected in our benefits, including offerings like health care, 401K, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget, among others.

TCG is recognized for treating employees well, in fact, in 2023 The Washington Post named TCG as a "Top Workplace" for the 9th straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. And , by TCG employees' votes, among all midsize companies in the Washington Post Top Workplace survey.

Try us we'll make you happy.

Internal title/grade: IT Support Analyst, Grade 3

All individuals being hired to work for TCG must submit to, and successfully pass, a pre-employment background investigation prior to reporting for their first day of work. The pre-employment background investigation will include verification of employment and education, as well as, a criminal and DMV check.

Additional documentation and background checks will also be required for positions that require clearance from the Federal government.