DB Client Service Manager

Description

The Defined Benefit Administration Client Service Manager manages the administration of pension benefits for clients who outsource pension administration to Milliman. The Client Service Manager monitors administrative processes and procedures to ensure accuracy, timeliness and measurable performance of ongoing administration to ensure that contractual obligations under the service agreements are met. Additionally, the Client Service Manager is responsible for the development and training of staff members.

The Client Service Manager will interact with their team and with other Milliman teams (possibly across office locations) with a heavy amount of interaction with the clients. A small amount of travel can be anticipated.

The Client Service Manager works under general supervision of the Senior Client Service Manager or Operations Manager while exercising a great deal of initiative and independent judgment in the performance of any assigned task or responsibility.

Who We Are

Independent for 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

What You Will Do

• Manages and provides oversight for all ongoing administration activities
• Ensures Service Level Agreement and Audit compliance
• Reviews benefit calculations and other non-payment administration activities
• Reviews pension payments
• Reviews actuarial valuation data extract and benefit statements
• Reviews client project status logs
• Manages special projects
• Personnel management (CSAs) (optional)
• Contribute to training of new staff
• Contribute to performance reviews for staff on assigned clients
• Fiscal oversight
  • Realization improvement
  • Recommend and implement efficiency gains, processes, procedures, trainings, system & tool enhancement recommendations
  • Participate in year-end financial determination for assigned staff

Who We Are Looking For

Required Experience and Skills

• 5 or more years of related experience in defined benefit plan administration

Preferred Qualifications

• QPA certification

Personal Qualifications

• Works well within a team environment and takes ownership of personal work product.
• Proficiency in the use of computers and other general office equipment.
• Proficiency in Microsoft Office Suite.
• Attention to detail.
• Excellent problem-solving skills.
• Strong communication skills (both written and verbal).
• Able to productively respond to change.
• Excellent organization and time management skills.

Location

This role is based out of the Milliman office in Dallas, TX, but candidates hired into this role may work remotely anywhere in the US.

Compensation

The salary range for this role is $80,000 to $110,000, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.

Benefits

At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-Remote

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)