DC Operations Support Analyst

DESCRIPTION

The Defined Contribution Operations Support Analysts provide systems and other technical support to the daily operations team as needed. The DC Operations Support Analyst will interact with other Milliman teams with minimal client interaction.

Who We Are

Independent for 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

WHAT YOU WILL DO

• Provide Help Desk support by resolving errors and working with the plan teams on best practices
• Provide in depth support for financial processes in EB Admin DC
• Communicate with management regularly on high profile issues and their resolution
• Monitor progress for all assigned projects and update the appropriate project management tool(s) on a proactive and timely basis.
• Design global processes to streamline procedures and increase efficiencies
• Identify, analyze and assist in executing improvements for any daily administrative processes and procedures.
• Ensure final work products are of high quality, provided in a timely fashion and adhere to internal peer review guidelines.

WHO WE ARE LOOKING FOR

Required Experience and Skills

• FIS OmniDC systems experience required.
• Bachelor's degree required.
• Data analysis experience using Microsoft Excel, Microsoft Access, SQL or other database management programs required.

Preferred Experience and Skills

• Two years' experience with DC plan administration preferred.
• Experience with utilizing data and reporting from Omni systems preferred.
• Experience with additional systems preferred: Omni Workflow, Omni AdminWeb, MPAD, DG3, OOW.
• Demonstrated knowledge of applicable 401(k) regulatory environment; IRC and ERISA provisions, including associated regulations.

Personal Qualifications

• Strong organizational skills, with the ability to track multiple tasks and issues, set goals and prioritize tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong analytical and mathematical skills, with an emphasis on the details.
• Ability to solve problems efficiently while being innovative and creative.
• Ability to work in a team environment and individually.

LOCATION

This role is based out of the Milliman office in Dallas, TX, but candidates hired into this role may work remotely anywhere in the US.

COMPENSATION

A competitive base salary, plus a performance-based incentives bonus tied to the overall business performance. The salary range is $60,000 - $95,000, depending on a combination of factors, including but not limited to education, relevant work experience, qualifications, skills, certifications, location, etc.

BENEFITS

At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

HIRING PRACTICES

Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the HR department.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay Transparency

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)