DDI System Administrator

DDI System Administrator

The DDI System Administrator perform Help Desk Servicessupport for computer Desktop, Laptop, and peripheral equipment and DDI systems and applications.

Location: Lovell Federal Health Care Center (FHCC), North Chicago, IL 60064 (Great Lakes Naval Station) - on-site full time

Clearance/Citizenship:

• Public Trust Tier-3
• Must be US Citizen

Education and Experience:

• (Preferred) Bachelor's Degree
• 2 to 3+ Years of experience
• Security+ CE (or appropriate DoDM 8570 Baseline Certification)
• IAT Level II certification is required before start
• Public Trust Clearance - Tier 3

System Administrator Responsibilities:

• Assist Field Technicians in response to situations where the normal troubleshooting processes have failed to resolve the customer's problem at Tier 1 or Tier 2 Help Desk support.
• Provide installation, support and maintenance for approximately (23) Servers used for printer services, database or file storage services, medical application services, or other business functions.
• Perform maintenance and technical support for network security applications such as hard-disk encryption.

DDI Support Responsibilities

• Diagnose, troubleshoot, and repair Navy DDI problems reported by end users regarding the Information Systems and other hardware that has been provided for their use.
• Coordinate with equipment vendors as required to diagnose problems, perform troubleshooting, and install replacement components for defective parts.
• Assist Field Technicians and the end-user with obtaining, installing, configuring, and repairing Information Management Systems and peripherals.
• Diagnose and troubleshoot problems affecting software applications used by Navy end-user and coordinate with the site Systems Administrators as necessary to resolve problems.
• Install and configure new Navy DDI hardware including upgrades acquired by the Government and ensure that the equipment operates according to the manufacturer's specifications and/or in compliance with current Government Information Security guidelines.
• Install Navy DDI software on new hardware and may be required to transfer user data files from old equipment to the new equipment and perform functional testing with the end-user after installation to ensure that full functionality exists with the new equipment, as required.
• Relocate, install, or retrieve Navy DDI computer equipment to/from other locations as required and ensure that all configuration and asset inventory documents are updated to reflect the new location.
• Responsible for digital sensors, drivers for the digital sensors, operation of the APTERYX application and coordinating replacement of bad devices.
• Provide help desk Tier 1 and Tier 2 support. The help desk functions as the single contact-point for end-users' incidents. Provide assurance that service requests, incidents, and problems are managed in accordance with industry best practices.
• Support other 3rd party software in support of dental clinic operations, such as; DENCAS, CareStream, MedWeb, Dolphin, SDI, Dental PAX integration, and other new technologies as required.
• Perform Configuration updates, changes, and installations of new hardware and software to be in compliance with Government Information Security guidelines.

Knowledge and Skills:

• Excellent verbal and written communication skills
• Ability to organize and facilitate planning and demonstrations
• Ability to track, manage, and ensure projects tasks are completed in a timely manner
• Strong commitment to providing quality service
• Excellent interpersonal, negotiation and communication (verbal and written) skills
• Excellent organizational, time management and follow through skills
• Ability to manage multiple competing priorities
• Strong analytical and follow through skills
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
• Ability to work well independently on defined tasks
• Ability to work well as part of a team
• Knowledge of ServiceNOW Ticketing/Global Service Center
• Basic knowledge of network troubleshooting (PING, Speedtests)
• Knowledge of Windows 10 and 11 OS
• Knowledge of MS Office 365
• Knowledge of DENCAS, CareStream, MedWeb, Dolphin, SDI, Dental PAX Active Directory
• Knowledge of APTERYX application

Technical Knowledge

• Experience with call management system
• Experience with ServiceNOW Ticketing/Global Service Center
• Experience with troubleshooting DENCAS, CareStream, MedWeb, Dolphin, SDI, Dental PAX Active Directory
• Experience with troubleshooting APTERYX application and coordinating replacement of bad devices

Travel Requirements:

• This position will involve less than 10% travel