DDU Analyst - Work from home

**Work from home opportunity

**Schedule: Monday - Friday 8:00AM MT to 5:00PM MT (based on time zone)

Role Summary

Delivers specific delegated Enrollment/Billing tasks assigned by a supervisor. Provides financial related support for banking and/or billing related functions to new and/or existing accounts. Sets up, manages, reconciles, processes, and/or balances bank and/or customer accounts. Researches problems and negotiates with internal/external customers, banks, vendors, and/or partners to resolve moderately complex issues. Creates, analyzes, and responds to standard and/or non-standard reports. Researches and identifies trends and develops and implements methods to improve results. May support larger markets and/or National Accounts. Completes day-to-day enrollment/billing tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.

Responsibilities

• The Unit's primary responsibility is the set up and maintenance of Electronic Funds Transfer (EFT) for Health Care Providers (HCP), Brokers and Members.
• Account reconciliations using vendor reconciliation package.
• Analyze reporting to determine discrepancies and make appropriate corrections.
• Ensure timely replacement payments are made after an EFT failure.
• Manage 9 month outstanding checks.
• Research reported check fraud issues.
• Manage age void check requests.
• Manage check copy requests.
• Research and resolution of Provider, Member and Broker questions and issues.
• Support Banking operations as needed, including solutions to bottleneck situations that occasionally emerge that impact Providers, Brokers and Members.
• Support the development, implementation, training, and maintenance of banking-related business controls and best practices.
• Understand and interpret how the business works, including but not limited to Billing, Banking, Eligibility, and other related functions. This role needs to learn, absorb, and interpret how the business runs in order to convert that understanding into simple, useful analytical and reporting solutions. Initial assignments may focus on routine reporting maintenance as a vehicle for learning the business.
• Analyze and interpret complex financial information. Utilize independent judgment and discretion, identify trends, variances, and key issues and provide recommendations on how data and trends should be crisply presented.
• Actively lead and participate in team/enterprise projects and initiatives from a business and technical perspective in an effort for continuous team/process improvement.
• Required to develop, lead, or support complex project plans.

Qualifications

• Bachelor's degree in finance or related field and 2-4 years of financial analysis or related experience.
• Proficient with Microsoft Office Suite (Excel, Access, Outlook, PowerPoint, Visio) and SharePoint
• Must have strong analytical and problem solving skills as well as attention to detail.
• Must have the ability to work independently.
• Drive for results, comfortable and effective in dealing with ambiguity, succeeds in resolving conflict, and adjusts to team and organizational chemistry. Able to get things done in an environment where most partners are remote/virtual.
• Solid communication skills, both written and verbal, to effectively work with and influence various internal partners at different levels.
• Flexibility in periodic overtime.
• Experience in a Billing/Banking operations preferred
• May need knowledge of multiple systems. General knowledge of insurance products, procedures, and systems for specific functional area. May support multiple products and/or accounts.

For this position, we anticipate offering an hourly rate of $18 - $27, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.