DE023154-PD-Service Delivery Ops Lead Senior Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Service Delivery Ops Lead Senior Manager
WORK SET UP: RTO

OVER ALL PURPOSE OF THE JOB:


RESPONSIBILITIES:

Plan, deliver and execute projects and programs
? Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. Client site, Delivery Center)
? Address performance issues across the client(s)/Portfolio(s); create the operational approach and implement continuous improvement.
? Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s).
? Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies.
? Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost to serve and capacity of service delivery staff to optimize between cost and delivery targets.
? Ability to lead large teams
? Ability to work with multiple stakeholders
? Analytical and with strong Deep dive skills
? Accountable for overall operations risk and issues resolution management from Accenture
? Experience leading large/complex process and operations transformation

OTHERS: