DE024976-Service Delivery Ops Lead Senior Manager (CBRG-FO)

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

PROJECT NAME: AIG Corebridge
POSITION TITLE: Service Delivery Ops Lead Senior Manager
WORK SETUP: Return to Office

RESPONSIBILITIES:
• Manages training team- trainers and language coaches for Insurance based projects
• Lead in efforts to maintain and enhance various parts of existing client service solutions.
• Research, analyze, and recommend strategies for effective training impact & interventions
• Strong organizational and detail orientation skills, ability to work well with both technical and non-technical resources.
• Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities
• Lead and oversee multiple projects and help in prioritizing workload on the team based on urgency, importance, client expectations and business needs, delegating decision-making to team members as appropriate
• Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training.
• Coaches team members on proper handling of training batches
• Execute existing DR/BCP plans of the team.
• Execute/deliver output based on the project plan during migrations.
• Takes ownership in resolving and managing end-customer issues and negotiations.
• Manages internal updates/communication within the unit.
• Enforces compliance to company policies and effect disciplinary measures on violations.
• Initiate and implement process improvements.
• Leads projects/tasks that may be assigned from time to time and contributes to company-wide initiatives and projects.
· Above-average communication and meeting facilitation skills.
· Proficient in MS Applications.
· Flexibility with rotational schedule and must be willing to render Overtime, if necessary.
· Strong work ethics, integrity, and unquestionable character. Without any Code of Conduct violation. Has a good attendance record. No tardiness memo incurred.
· Ability to handle multiple tasks and create and execute effective and immediate action plans for process issues.
· Ability to adhere to and promote current performance tool that team uses.
· Ability to establish and maintain relationships with team members, co-leads, reporting managers, internal, and external business partners.
· Coachable - Seeks out and accepts feedback to improve personal and team performance.
· Customer Focus - Processes with a consistent attitude of respect, courtesy, patience, and helpfulness. Has business acumen and can see things in a bigger picture.
· Met or exceeded performance expectations in the last performance appraisal.

OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Muntinlupa iHub2 Building