DE032946-Spanish Record to Report Ops Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Spanish Record to Report Ops Analyst WORK SETUP: Hybrid OVERALL PURPOSE: Fulfill the open demand for a new entity, DTFS Mexico particularly in Accounts Payable. RESPONSIBILITIES: • Receives and logs internal and/or external vendor problem/request/issue and ensures proper documentation • Performs vendor request/problem identification and follows defined procedures to resolve correctly. Documents resolution efforts and vendor information in data capture tool and when required, transfers call or promptly notifies the party responsible for resolution • Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention • Develops and maintains an understanding of the Service Level Agreements and department’s key performance requirements • Develops and maintains product knowledge, industry knowledge, business and professional skills by participating in on-the-job training and classroom training • Shares information required for the team to be successful • Demonstrates understanding of the client’s business needs and maintains high client satisfaction ratings • Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback • May perform follow up on incidents with vendor to ensure vendor satisfaction • May act as the primary knowledge resource for a product and service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead • May assist with monitoring and tracking incidents to ensure resolution occurs within the Service Level Agreement • May identify root causes for vendor dissatisfaction and recommend solutions to improve overall vendor satisfaction • May take accountability for effectively handling senior level escalations or vendor complaints received via various sources • May complete outbound vendor contacts to resolve vendor issues or recommend products or services, e.g., follow up on vendor issues • May perform side by side new hire training and refresher training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material • Processes exceptions invoices, including those with and without a purchase order. Invoice Processor may be required to process one or all of these types of invoices (with PO, without PO). • Ensures that all invoices assigned are properly accounted for at the end of each business day. . • Adaptable to learn new processes, concepts, and skills. • Escalates production issues to his/her team leader as appropriate. • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Cebu Filinvest Cyberzone Tower 2

SKILL AND QUALIFICATIONS: • Spanish only; NO domain based on the Market Intelligent scan • Language Resources - No Domain Skills. • Minimum Language Proficiency: Familiar due to low supply in Cebu. • Open to higher proficiency when available

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