Deal Desk Analyst

Our Revenue Operations team inspires the entire company forward by diving into the details of how we acquire, support, and grow customers every day. We are a tight-knit crew that provides recommendations and insights on the full customer journey, from Marketing to Customer Success. We all have a shared passion for helping contractors take their business to the next level in an efficient and strategic way, and have fun doing it.

ServiceTitan is looking for an experienced Deal Desk Analyst with strong communication skills and high attention to detail to join the always-exciting Sales Operations division of RevOps. A successful candidate will have the ability to work independently in a dynamic, rapidly-growing, and fast-paced environment. This role reports directly to the Manager of Deal Desk.

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As our Deal Desk Analyst, you will be:

• Accountable for continuous review of deal progression and partnering cross-functionally to ensure optimal deal cycle times and flawless execution in the Closed Won process
• Lead the contract drafting process, generating standard documents and working with Legal and Finance to help account teams respond to customer feedback, including managing ‘redline’ changes leading up to customer acceptance
• Ensure efficient execution of deals through standard workflow process on an ongoing basis
• Anticipate and align with account teams to support business needs on a quarterly and annual basis
• Maintain software and processes to manage Configure, Price, Quote (CPQ) and other contract management
• Review proposed sales and professional services quotes, provide feedback, ensure compliance with published sales and business policies, and route approval or reject/escalate quotes as needed based on policy and business judgement
• Partner cross-functionally and serve as key liaison & escalation point for sales, customer adoption, customer success, and other deal related topics
• Manage any required sales contract amendments and addendums
• Build and maintain insightful Deal Desk related dashboards and reporting for cross-functional use

To be successful in this role, you'll need:

• BS/BA in Business Administration, Finance, or a related field, required
• 1+ years of relevant experience in similar role, required
• Experience with Salesforce, DocuSign, CPQ/CLM software, and ASC 606 knowledge preferred
• Strong understanding of the Tech Industry, Deal Desk, Finance, Sales Operations
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