Deal Desk Analyst

Location: US Remote
Ready to be a Titan?
Our Revenue Operations team inspires the entire company forward by diving into the details of how we acquire, support, and grow customers every day. We are a tight-knit crew that provides recommendations and insights on the full customer journey, from Marketing to Customer Success. We all have a shared passion for helping contractors take their business to the next level in an efficient and strategic way, and have fun doing it.
ServiceTitan is looking for an experienced Deal Desk Analyst with strong communication skills and high attention to detail to join the always-exciting Sales Operations division of RevOps. A successful candidate will have the ability to work independently in a dynamic, rapidly-growing, and fast-paced environment. This role reports directly to the Manager of Deal Desk.
** Position is 100% remote - Open to considering all US candidates
What you'll do:

• Accountable for continuous review of deal progression and partnering cross-functionally to ensure optimal deal cycle times and flawless execution in the Closed Won process
• Lead the contract drafting process, generating standard documents and working with Legal and Finance to help account teams respond to customer feedback, including managing 'redline' changes leading up to customer acceptance
• Ensure efficient execution of deals through standard workflow process on an ongoing basis
• Anticipate and align with account teams to support business needs on a quarterly and annual basis
• Maintain software and processes to manage Configure, Price, Quote (CPQ) and other contract management
• Review proposed sales and professional services quotes, provide feedback, ensure compliance with published sales and business policies, and route approval or reject/escalate quotes as needed based on policy and business judgment
• Partner cross-functionally and serve as key liaison & escalation point for sales, customer adoption, customer success, and other deal related topics
• Manage any required sales contract amendments and addendums, including Renewals, Franchise agreements, and Mergers & Acquisitions
• Build and maintain insightful Deal Desk related dashboards and reporting for cross-functional use

What you'll need:

• 1+ years of relevant experience in similar role, required
• Strong understanding of the Tech Industry, Deal Desk, Finance, Sales Operations
• Experience with Salesforce, DocuSign, CPQ/CLM software, and ASC 606 knowledge preferred
• BS/BA in Business Administration, Finance, or a related field, nice to have

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $58,000 - $84,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.