Deal desk manager

✍🏽 About Writer

AI your people will love. That's our vision, and it contains multitudes :-)

AI

your people

will love.

We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As generative AI became a board-level initiative almost overnight for most enterprises, our market matured dramatically and we benefit from that tailwind. Our product is highly differentiated, our roadmap is transformative, and our customers are happy and vocal.

📐 About this role

We are looking for our first-ever deal desk manager to help us evolve our deal desk process, pricing strategy, and configure our existing CPQ tool. This role requires creativity that continually strives for a win-win-win scenario across all of our stakeholders, across every deal — customer, Writer, and sales rep. Our ideal candidate operates in the trenches with our sellers, working collaboratively side-by-side, instead of transactionally, at arms-length. 

We’re also looking for a systems and process-oriented individual who can help us build a repeatable process for expansion, growth, and repeatability. We have big growth ambitions and you’ll have unequivocally played a major role in making that a reality.

You’ll work on a team that gives you a high degree of autonomy, trusts your intuition, and invests in your growth. We're action and impact oriented. We value high-quality execution and strive to create a working environment that allows you to move fast and learn. You’ll work with a manager who also “shovels dirt” and rolls up their sleeves to get work done. 

For someone self-motivated and with a problem-solving mindset, you’ll find a greenfield opportunity. You’ll rapidly scale out a deal desk function that supports deal structures with the Fortune 500 and Global 2000 across products, teams, and regions. There'll be opportunities to build horizontally through cross-functional initiatives as well as vertically as you become a trusted advisor across revenue leadership. 

Tech stack

We rely heavily on Salesforce as our source of truth. We do most of our product/subscription management via Salesforce (custom object) and need our CPQ to work elegantly with this configuration, if possible.

We use RevOps.io as our CPQ and would like to continue to ‌use it. However, we’re open to other alternatives based on your expertise and business value justification. 

In 2024, we plan on implementing a contract management system and will also need your help designing it to work elegantly for our legal and sales teams. 

🦸🏻‍♀️ Your responsibilities

• Build and lead the deal desk function at Writer

• Build the framework for approval matrixes and process, deal structures, and discounting in partnership with finance, sales, and legal leadership.

• Ensure sales negotiation strategies are aligned to our frameworks and guidelines and are incorporated into our sales processes in partnership with sales enablement.

• Enable and train the sales organization on deal desk standard procedures to ensure consistency and accuracy.

• Work with our Head of Expansion and VP of Customer Success to build a renewal and expansion playbook that allows us to maximize renewals, uplift, and expansion/cross-sell. 

• Work with our Head of International to build region-specific pricing strategies and processes.

• Proactively provide analysis and reports that drive decision-making.

• Drive the design and implementation of our CPQ. help inform and drive our CPQ tool strategy as the needs of our business evolves

• Innovate on deal desk team structures — leveraging technology, contractors, and streamlined processes to build an efficient deal desk function that’s

📊 Metrics you’ll review or be accountable for

• % of deals that are standard deals (discounts, terms)

• Speed and quality 

⭐️ Is this you?

• 6+ years of experience working in operations, deal desk, or contract management. 

• Experience with SaaS contracts, quotes, and order forms is a must

• Experience working with and administering a CPQ

• Experience working with sellers on complex deal structures

• Ability to drive alignment across numerous stakeholders

• Thrives in ambiguity and can create paved roads from dirt paths

AND

• Open to honest (and kind) feedback; tough skin

• Self-aware and committed to learning the why for both successes and failures

• Proactive communication skills, both sync and async

• Intrinsically motivated: you set the highest possible bar for what you build and ship

• Experience managing and building relationships across multiple departments and stakeholder levels

• Incredibly curious and an active listener

• A natural affinity to our values of connect, challenge, own

Curious to learn more about who we are and how we operate? Visit us here

🍩 Benefits

• We don’t spend frivolously, but we do take care of our own. Besides smart, sincere colleagues and a vibrant work environment, we are proud to offer:

• Employer-covered medical plans, dental, vision, and life insurance

• FSA

• Competitive parental leave policy (parents actually work here!)

• Generous PTO

• Company stock options

• 401k plan with employer matching

• Flexible schedules

Writer is an equal opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.