Deal Desk, Sales Operations Manager

If you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global leader in experience-centric operational analytics, Conviva has redefined big data analytics with our paradigm-shifting Time-State Analytics model. Our platform does what legacy observability and monitoring tools can’t: we eliminate the gaps between system performance, user experience, and engagement, enabling issue identification, impact assessment, and root cause resolution in seconds. This isn’t just important, its game-changing! Our platform processes over 5 trillion daily events, providing real-time, cost-effective, stateful computation across diverse data sets. This empowers operations teams for the first time to precisely and directly impact real-world business outcomes, including customer satisfaction and revenue.

Conviva is seeking a driven Deal Desk Manager to join our high-impact, high-performing Sales Operations team. This individual will provide critical operational support to the global sales organization and be an integral link between the Sales organization and other corporate support functions such as Finance, Legal, Solution Consulting, Marketing, Product, and Customer Support teams. The Deal Desk Manager will be our liaison to Product for pricing strategy, to Sales for day-to-day operations and deal pricing, and our internal team champion for pricing best practices and systems optimization. This will be an individual contributor position with an opportunity to build and lead our Deal Desk function. This is a tremendous opportunity for someone who enjoys the challenge of working with an outstanding team in a high-growth environment and is steadfast in pursuing excellence. This role will report to our VP of Sales Operations.

What Success Will Look Like: 

• Manage daily Deals Desk operations through automation and standardization, scale the deal flow process for optimal deal velocity, and structure deals for new and existing business models.
• Become fully proficient with Conviva product packaging and pricing.
• Serve as the owner and subject matter expert on standard and non-standard deal constructs, pricing, operations, and revenue policies.
• Shepherd deals through the sales cycle and internal approvals process.
• Ensure deals are vetted and approved with a sense of urgency.
• Find opportunities for process improvement and efficiency in deal management.
• Analyze historical data to track del performance, pricing velocity, and areas for maximizing revenue.
• Based on the evolution of our pricing strategy, take ownership of the processes, customizations, and enhancements of our CPQ platform.
• Supports Comp plan development and operations.
• Support other special business projects: structure business problems, evaluate options, implement actionable recommendations, and track success.
• Assisted with improving/refining existing sales operations policies and procedures.

Who You Are & What You've Done: 

• 7+ years of relevant experience in Pricing, Deal Desk, Sales Operations, and/or Analytics at a SaaS high-growth company.
• Self-motivated individual with sound business/risk judgment.
• An analytical mindset and attention to detail are imperative.
• Ability to create structure in ambiguous situations, high degree of flexibility, follow-through, and willingness to implement ideas from others.
• Proven ability to take initiative, multi-task, and work collaboratively with multiple stakeholders under tight deadlines.
• Deep experience with Salesforce and CPQ operations with knowledge of the entire spectrum, including process, data, and solutions.
• Strong communication skills; effective in project management and securing cross-functional alignment.
• Guru in Excel

This is an on-site hybrid position based in Conviva’s Foster City, California, office. It requires being in the office three days a week.

The expected salary range for this full-time position is $150,000 - $175,000 + equity + benefits. Compensation is determined by numerous factors such as qualifications, experience, relevant education or training, and work location.

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like Time-State analytics and AI-automated data modeling, that surface actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped innovate, adapt, and scale at unprecedented speed include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery. 

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!