Deal Desk Specialist

Join us as we scale our business in NA/EMEA by building on our tremendous success around the world. The massive database market is going to double over the next few years (the IDC estimates it to be $119B+ by 2025) and PingCAP is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (32,000 stars on GitHub), innovative products and inclusive culture draw passionate and dedicated people to our company. Learn more about PingCAP careers and join our team to be at the forefront of innovation and growth.

We are seeking a highly motivated and detail-oriented Deal Desk Specialist to join our team. As a trusted advisor and partner to the Sales team, you will provide critical guidance and support throughout the deal process, helping drive closure and ensuring a positive customer experience. Your role will involve accelerating and supporting the Quote to Cash process, enforcing governance policies, mitigating revenue risks, and enabling sales representatives to focus on selling activities.

Responsibilities

• Advise on deal structures, pricing, buying programs, discounts, and alternative contract options.
• Manage quotes and pricing approvals.
• Ensure commercial operation readiness in terms of SKU, buying program, and price list creation to enable direct and indirect transactions.
• Execute the quote-to-cash process, including order acceptance, managing product/service fulfillment and billing process, tracking and following up on outstanding collections, and reinforcing required actions.
• Handle escalations and exceptions in the Quote to Cash process.
• Collaborate with Legal to interpret contractual language and ensure compliance with policies for sales contracts.
• Drive initiatives to simplify quote-to-cash processes and improve productivity via automation.
• Deliver sales enablement and training on quote-to-cash best practices.
• Create and refresh ACV booking guidelines.

Qualifications

• Fluent Mandarin speaker.
• Bachelor's degree in Business, Finance, or a related field.
• 5+ years of experience in a deal desk, sales operations, or a related role.
• Strong understanding of sales processes, pricing strategies, and contract management.
• Excellent analytical and problem-solving skills.
• Proficiency in using CRM systems (e.g., Salesforce) and other sales tools.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Experience working with cross-functional teams including Sales, Legal, and Finance.
• Detail-oriented with a strong focus on accuracy and compliance.
• Knowledge of database and cloud computing.
• Exceptional communication and interpersonal skills.
• Ability to drive process improvements and adapt to changing business needs.

We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. PingCAP also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at PingCAP.