Deal Registration Administrator

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We're looking for a Deal Registration Administrator to be a part of making this happen.

Location: HQ - Eden Prairie, Minnesota, USA (Hybrid role, 3-days a week in office)

About the Role

The Deal Registration Administrator will be vital as we scale our channel team and will play a cross functional role between our Channel team, Sales Representatives, Channel Partners, Business Operations and Sales Operations. We are looking for someone who is ready to dig in and help to maintain smooth communication between these vital teams, as well as help to maintain accurate data within our Salesforce database as we scale for rapid growth.

Responsibilities

• Review and process deal registrations submitted by our Channel Partners. Proactively identify and address any deal registration issues within the bounds of knowledge and skill.
• Serve as data steward for accurate Partner, Prospect, and Customer account creation and data cleansing within Salesforce by following account creation process. Investigate and resolve data issues by utilizing departmental documentation, tools and/or team resources.
• Build positive relationships and provide internal support to the channel and sales organization through proactive communication and resolution of issues and questions related to deal registrations, account creation, and other related requests that are submitted to the Partner Operations team.
• Independently respond to Customer and Partner inquiries related to deal registrations, opportunities and other Partner-related questions or requests.
• Identify suggestions for system and process enhancements and provides recommendations for change.
• Diligently and thoroughly implement process changes relating to the review of deal registrations.
• Contribute to the development and roll-out of improved methods and tools that could benefit the Partner Operations team.
• Work with Business Operations and Channel to ensure Salesforce system enhancements are coordinated between internal stakeholders.
• Provide backup assistance to affiliated teams as needed.
• Manage special projects as needed.

Who You Are

• Excellent communication skills: verbal, written
• Innovative, motivated, organized, high energy team player
• Ability to work in a fast-changing environment, while maintaining work quality and attention to detail
• SFDC, Microsoft CRM or equivalent Customer Relationship Management tool

Minimum Qualifications

• 2+ years of experience in sales/channel operations or similar function.

Preferred Qualifications

• Prior experience working with Channel Partners is preferred.

About Arctic Wolf

At Arctic Wolf we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)-and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Bonus or commission pay based on role
• Flexible time off, paid volunteer days and paid parental leave
• 401k match or RRSP
• Medical, Dental, and Vision insurance
• Health Savings and Flexible Spending Agreement
• Voluntary Legal Insurance
• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected].

Security Requirements

• Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.