Debt Recovery Analyst (Bilingual Debt Recovery Analyst)
Company
Department of the Treasury - Bureau of the Fiscal Service
Location
Multiple Locations
Type
Full Time
Job Description
Summary
PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.
This position is located at Bureau of the Fiscal Service, Debt Management Contact Services Division - Unified Call Center. As a Debt Recovery Analyst (Bilingual Debt Recovery Analyst), you will assist in the government-wide debt collection to reduce the amount of delinquent debt owed to the government through efficient processes and quality customer service.
Learn more about this agencyRequirements
Conditions of Employment
- A one year probationary period may be required.
- Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
- Public Trust - Background Investigation will be required.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).
This opportunity is also open to Status Candidates under Announcement 24-FS-467-MP. Please refer to that announcement for details on open period, eligibility, and how to apply.
Key Requirements:- Please refer to "Conditions of Employment."
- Click "Print Preview" to review the entire announcement before applying.
- Must be U.S. Citizen or U.S. National
Qualifications
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
Selective Factor: The incumbent must be able to speak, read, and write fluently in Spanish. The incumbent must also have the ability to translate, interpret, and communicate issues and programs in both English and Spanish. AND
Specialized Experience For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. One year of specialized experience refers to full time work; part time work is considered on a prorated basis. Specialized experience for this position includes:
-Debt collection call center experience providing responses to inquiries by telephone and through written correspondence to delinquent debtors; AND
-Researching and analyzing information from call tracking software and digital imaging systems; AND
-Working with or analyzing various financial statements.
OR You may substitute education for general or specialized experience as follows: A master's degree or equivalent graduate degree OR 2 full years of progressively higher-level graduate education leading to such a degree OR LL.B. or J.D., if related.
OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education.
Education
Additional information
OTHER INFORMATION:
- We will not pay relocation expenses.
- We may select from this announcement or any other source to fill one or more vacancies.
- This is a bargaining unit position.
- The following locations are represented by their corresponding NTEU chapter:
Austin, TX - NTEU Chapter 214; Birmingham, AL - NTEU Chapter 220 - This position is a moderate risk position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
Our comprehensive benefits are very generous. Our benefits package includes:
- Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
- Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
- Access to insurance programs that may be continued after you retire.
- A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
- A retirement program which includes employer-matching contributions.
- Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits
The Bureau of the Fiscal Service offers challenging and meaningful work, opportunities for advancement and internal movement to a different career path, a competitive salary, work/life balance, and generous benefits. Maximum telework and flexible work schedule options are also available. Incentives such as student loan repayment, recruitment and relocation incentives, and advanced annual leave accrual may be offered. Some remote work opportunities exist. Approval of these incentives and flexibilities are based on the position, business requirements, applicant/employee qualifications and performance, and other work-related factors.
Date Posted
06/09/2024
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1
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