Debt Specialist I (Phoenix, AZ)

TD Bank · Phoenix – Mesa – Scottsdale, AZ

Company

TD Bank

Location

Phoenix – Mesa – Scottsdale, AZ

Type

Full Time

Job Description

Hours

Mon -Fri 10AM to 7PM OR Mon, Tues, Thurs, Fri, 8am-5pm AND Sat 6am-3pm

Department Overview

The Debt Specialist I reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.

Candidates must live within 60 miles of Phoenix, AZ. Position is remote but will require an office visit (Phoenix) 1x per quarter. Training will begin on January 8th 2024.

Shifts available are Mon -Fri 10AM to 7PM OR

Mon, Tues, Thurs, Fri, 8am-5pm AND Sat 6am-3pm. Days off are Wednesday and Sunday

Job Details

  • Demonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasks Understands how the assigned duties relate to others in the team and how the team integrates with others
  • Handles own workload, coordinates tasks and services with others
  • Recognizes and solves routine problems that can occur in their own work area without supervisory approval
  • Evaluates and selects solutions from established options
  • Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified
  • Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay
  • Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly
  • Develops familiarity with debt management counseling and information to provide to customers as necessary
  • Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
  • Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)
  • Must be eligible for employment under regulatory standards applicable to the position
  • Job Requirements

  • High School Diploma or GED required
  • Ability to develop strong phone skills to effectively work with customers
  • Developing negotiation skills to arrive at best overall solutions within established guidelines
  • Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments
  • Ability to learn and explain wide variety of consumer loan product details
  • Writing ability to clearly document calls
  • PC skills sufficiency
  • Qualifications

    Candidates must live within 60 miles of Phoenix, AZ. Position is remote but will require an office visit (Phoenix) 1x per quarter. Training will begin on January 8th 2024.

    Shifts available are Mon -Fri 10AM to 7PM OR

    Mon, Tues, Thurs, Fri, 8am-5pm AND Sat 6am-3pm Days off are Wednesday and Sunday

    Company Overview

    Our Values

    At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

    Making Your Well-being a Priority

    A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

    How We Work

    At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community to experience our culture of care.

    Who We Are

    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

    Inclusiveness

    Our Commitment to Diversity, Equity, and Inclusion

    At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

    Accommodation

    If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    How We're Helping Make an Impact in Communities

    TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

    We look forward to hearing from you!

    Date Posted

    12/03/2023

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