Debt Specialist III - Phoenix Arizona

Company Overview

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Department Overview

These positions will be filled within the Metro Phoenix, Arizona area. Candidates must be within a 60 mile radius to be considered.

TD Auto Finance Collections: Arizona Training Schedule Starting November 6, 2023: 6am - 3pm, Monday - Friday for approximately 6 weeks.

Work schedule available post training: 11am - 8pm, Monday - Friday

Job Requirements

• Performs multiple and/or diverse tasks that cover a wide range of complexity
• Requires advanced skills and expertise in a range of products and services, processes, procedures and systems or requires deep skills in a set of focused areas
• Understands how related teams coordinate their efforts and resources to achieve objectives of a unit
• Gathers and analyzes data to identify and solve complex problems
• Uses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
• Communicates unusual and/or complex content in a clear manner; handle sensitive information
• Area(s) assigned are of moderate size and complexity and typically involves last efforts to prevent loss
• Conducts detailed investigative work to find missing borrowers, regularly utilizing skip tracing and other techniques
• Complies with all pertinent department/bank policies and procedures
• Elevates issues that may result in foreclosure or repossession when necessary
• Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
• Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)
• Must be eligible for employment under regulatory standards applicable to the position.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Qualifications

• High School Diploma or GED required
• 2+ Years of related experience
• Demonstrated strong phone skills to effectively work with customers
• Negotiation experience with demonstrated positive outcomes
• Sales skills making regular phone calls, presenting Company in positive way to Customers and tactfully but firmly collecting payments
• Knowledge of and ability to explain wide variety of consumer loan products
• Writing ability to clearly document calls
• PC skills sufficiency