Debt Support Coordinator

Our Company

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For nearly 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Debt Collection Coordinator

Debt Team Member

Job Description:

Individual will be responsible for tracking and monitoring agent's Advance/Debt balances with individual carriers. Communicate potential debt liability to respective marketing affiliates as well as maintain current balances and disposition of active debts.

Duties/Responsibilities:

• Tracks and monitors agent account balances.
• Follows established guidelines to review and update account status.
• Maintains log of account details via Vector.
• Communications notifications to agent regarding debt balance.
• Records and maintains debt payments.
• Schedules follow-up communications, as needed.
• Researches debt, collecting further information, as needed.
• Identifies/executes opportunities for process improvements.
• Maintaining a positive and professional attitude at all times.
• Adhere to all company policies.
• Performs other related duties, as required.

Required Skills/Abilities:

• Excellent time management skills, organizational skills, and attention to detail.
• Excellent written and verbal communication skills.
• Excellent problem-solving skills.
• Ability to work both independently and with teams.
• Ability to easily learn new systems.
• Ability to communicate with agents in a courteous manner.
• Proficient in Microsoft Office, Excel, or similar software.

Education and Experience:

• High school diploma or equivalent required.
• Two years of related experience in related field preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.