Decision Support Analyst

Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways: • Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data. • Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness. • Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction. • Researches, trouble shoots, administers application administration, conducts application user training, and code changes.

This role provides DSA support as a part of a digital development team. This person will assist clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways:

• Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.
• Provides data, analysis, processing and recommendations to support multiple technical operations and ensure client satisfaction.
• Research, trouble shoots, administers application administration, conducts application user training, and code changes.
• Builds Website Content and understands ADA
• Generates reports and files to go back per Requirement definition.

DUTIES AND RESPONSIBILITIES

• Fully functional and self-directed.
• Communicates Clearly and concisely complex topics with the customers when asked.
• Owner of moderately complexity assignments.
• Is established as specialist and a Subject Matter Expert (SME).
• Sees the whole picture and adjusts work accordingly.
• Point-of-contact for clients for business solution definition through campaign management and business intelligence tools and/or processes.
• Audits post-production changes to ensure service level agreement compliance.
• Website development, ( HTML and Sitecore)
  Executes complex ETL campaigns/process flows which may include.
• Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.
• Executes complex Custom Client Report Services - utilizing necessary tools; executes standard/automated Datamart Build processes; audits, monitors and ensures SLA compliance.
• Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost effectiveness.
• Ensures compliance with established procedures, project requirements and service level agreements through audits.
• Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.
• Understands and can communicate and execute appropriate encryption.
  Provides assistance to requested ad hoc projects.
• Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.
• Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.
• Responsible for application administration (extraction). Identifies, recommends and documents code changes or makes appropriate code changes. Constructs and/or enhances data documentation as needed.
• Investigates and advises clients on potential processing efficiencies,
• Maintains subject matter expertise in designated accounts and processes

QUALIFICATIONS
Required

• Advanced, proven knowledge of solution management.
• Self starter
• Proven, effective communication skills with all levels of mgmt.
• Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or equivalent work experience.
• Strong understanding of relational database design and applications
• Proven Ability to problem solve and debug in different toolsets
• Experienced in using ETL Tools
• Understanding of best practices, framework, and design principals in at least 2 of the following areas: SQL / PL -SQL, SAS, Shell Scripting, Campaign Management Tools, Business Intelligence Tools, ETL Tools, UNIX / LINUX

What will set you apart

• Sitecore /Website knowledge
• Knowledge of Acxiom Encompass
• Demonstrated ability to own / drive communicate with clients and internal stakeholders - answering complex questions, resolving issues, conducting research for client marketing team including marketing management
• Finance Industry knowledge.
• Attention to detail, important to monitor and audit.
• Proven ability to manage work on Multiple projects at one time

#GD17

Primary Location City/State:
Homebased - Conway, Arkansas

Additional Locations (if applicable):
Conway

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.