Deductions Management Specialist

What We Do  

At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offers a breadth of services to our clients.  

Who We Are  

People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. At C.A., we live and breathe our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family-first organization and recognize the importance of a healthy and flexible work-life balance, a positive support system, and the power of diversity and inclusion.  

Overview of the Role  

• One of our clients is seeking a fully dedicated Deductions Specialist to assist them with managing, reconciling, and clearing deductions. This role will be responsible for effectively researching, analyzing, documenting, and resolving a variety of deduction claim types in accordance with client specific standards and procedures. The ideal candidate would have a positive attitude and be well organized, detail oriented with excellent communication skills, and able to work independently.  
• Fully remote  
• At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!  

What You’ll do at C.A. Fortune  

•  Communicate openly with clients and internal sales department to resolve deduction inquires  
• Gather claim documentation, investigate, and analyze to validate customer deductions  
• Maintain necessary data to follow up and keep track of deductions  
• Process credits to offset resolved deductions  
• Work in web-based client systems for contracted customers  
• Provide excellent, timely, accurate and professional customer service  
• Handle and manage incoming calls and emails from internal & external partners  
• Will handle all other tasks as assigned  

What You Should Bring to the Table  

• Prior CPG deductions is required experienced  
• Excellent computer skills – experience using Microsoft Office  
• Organized and detail oriented with strong multitasking skills 
• Excellent written and verbal communication skills  
• Must be able to solve problems with urgency  

You Will Stand Out if You Have  

• UNFI and/or KeHE experience  
• Worked in a trade management system (ex: BluePlanner)  
• Previous customer service experience  
• Prior experience with a broker/manufacturer  

Perks  

• 16 days of PTO 
• 11 paid company holidays per year  
• 2 paid volunteer days per year  
• 3 months fully paid parental leave (regardless of gender)  
• Medical, dental, and vision  
• Paid company life insurance  
• 401k with company match  
• Summer hours (half day Fridays from Memorial Day thru Labor Day)  

Come As You Are  

C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.