Delivery Manager

Job Title: Delivery Manager

Duration: Long Term (12+ Months)

Location: Remote

Job Description:

The Delivery Manager is responsible for the overall delivery of product or solution work. This role is critical in the development, testing, and release of software, assisting one or more product teams in creating, updating, and supporting digital products. The Delivery Manager ensures the efficient and effective delivery of products and features, focusing on delivering working software and supporting product teams.

The Delivery Manager works closely with the Product Owner/Manager to define the product roadmap and translate it into features and user stories. They coach the team, remove impediments, manage dependencies, lead release coordination, and ensure compliance with technology policies. This role also involves service onboarding and providing production support teams with necessary materials and information.

Essential Functions:

• Assist the Product Owner/Product Manager in defining the product roadmap and translating it into workable items for the team.
• Deliver products and projects using Agile methodologies.
• Help balance the prioritization of technical debt against new feature development.
• Lead the product team in Agile processes by organizing and facilitating standard Agile/Scrum ceremonies.
• Track key Agile/Scrum metrics and leverage them to assist in team performance.
• Support the team in evaluating, modifying, and improving their internal processes for delivery.
• Protect the team from outside interruptions and distractions to ensure continuous delivery.
• Use appropriate tools (e.g., Azure DevOps) to assist team tracking and efficiency.
• Track and monitor dependencies with other product and development teams.
• Work with the Product Owner to ensure change management and training activities are completed.
• Assist in the triage, tracking, prioritization, and planning of production issues.
• Operationalize epics and features, working with Application and Platform Management teams and business stakeholders.
• Manage vendors engaged in epics, ensuring integration with policies and processes.
• Coordinate with the Systems Team to ensure vendor solutions are tested appropriately.
• Perform as a project manager across all major project phases.
• Participate in appropriate Agile practices, including Scrum of Scrums.
• Support SAFe activities and ceremonies, including Inspect and Adapt, Sprint Review, and PI Planning.

Qualifications:

• Master's or bachelor's degree in business, computer science, computer engineering, electrical engineering, system analysis, or a related field of study, or equivalent experience.
• 7 years of experience leading software development projects or products, with diverse experience in various software development methodologies.
• 5 years of experience in Agile software development as a ScrumMaster, Product Owner, or equivalent, with demonstrated ability to effectively coach a software team in an Agile environment.
• Onsite-offshore coordination experience.
• Servant-leadership, organizational, and motivational strengths.
• PMI-ACP or ScrumMaster certifications preferred; PMP certification is a plus.
• Scaled Agile Framework (SAFe) certification preferred. 
• Global cultural orientation.
• Excellent interpersonal skills, communication skills, and consulting, problem-solving, and analytical skills.
• High level of organizational and time management skills.
• Flexibility in juggling competing priorities and changing expectations.
• Outstanding judgment and mature business skills.
• Ability to establish strong rapport with senior management.
• Willingness to ask questions rather than follow directions.
• Experience with data engineering and Snowflake.

Cultural Elements & Global Competencies:

• Global Perspective: Understands business on a worldwide scale, respects differences in people and cultures, and is effective across varied conditions.
• Agility: Responds quickly to opportunities, is flexible, and effectively embraces change.
• Effective Communication: Communicates clearly and succinctly in various settings and styles, listens, and presents a professional image.
• Stakeholder Focus: Identifies and understands stakeholders and their needs, acts with their interests in mind, and gains their trust and engagement.