Delivery Manager

Q2 is seeking a Delivery Manager to manage a team of Centrix Project Managers and Implementation Engineers focused on the successful configuration and deployment of Electronic Banking software for banks and credit unions. This individual will be focused on quality, efficiency, and consistent configuration of the software with an eye toward process improvement, team leadership and individual mentorship. This role is based out of our Implementations Solutions Center in Austin.

RESPONSIBILITIES:

· Lead and manage a group of project managers to deliver quality software deployments (Centrix products)

· Hire and build high performance teams that meet and exceed baseline expectations

· Develop and hold team accountable for quality assurance check points to ensure quality and timely delivery

· Monitor and impact key metrics and efficiencies

· Develop a team that creates and adheres to Q2’s best practices

· Evaluate and introduce constant improvements to the configuration and implementation processes

· Work closely with the Delivery Managers and Project Managers to provide technical support and resources for projects

· Work closely with Product, Development and the IT/Data Center Operations teams to troubleshoot product and networking issues.

· Engage the stakeholders within Q2 to ensure team goals are met

· Analyze project metrics and align initiatives with department direction (analyze project metrics and align initiatives with business direction)

· Responsible for ensuring all security, availability, confidentiality, and privacy policies and controls are adhered to

EXPERIENCE AND KNOWLEDGE:

· Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.

· Ideal candidate will have experience managing online banking deployment software

Centrix experience is a huge plus

· Project Management Methodology exposure preferred (PMP or PMI)

· Strong team leadership qualities with proven experience growing and mentoring teams

· Excellent written/oral communication skills and ability to interface effectively with peer managers as well as senior management

· The ability to remain calm, diplomatic and cooperative under stressful conditions

· Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment

· Familiarity with enterprise software deployment architecture and methodologies

· Experience building, growing, motivating and mentoring high performance teams

· Articulate, thorough, and process-minded

· Configuration and deployment experience within a multi-tiered environment

· Travel up to 30% for clients or partners when necessary

· Financial Services and enterprise software experience preferred

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At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.