Delivery Manager, Incident Response Partner Services (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is looking for a highly motivated, self-driven incident response manager to oversee forensic investigations performed by CrowdStrike's trusted partners. This Partner Services manager will be dedicated to making a difference in global security by protecting organizations against a wide range of attackers. This manager will coordinate directly with both CrowdStrike's incident response leadership and the leadership of our partners and customers, representing CrowdStrike and helping deliver high-quality results during high-stakes incident response investigations.
Am I a Partner Services Delivery Manager Candidate?

• Have you led teams through complicated incident response investigations?
• Have you managed and built trust with diverse teams of incident responders?
• Are you comfortable with communicating about technical incident response findings to customer leadership, especially during high-pressure situations?
• Do you find yourself interested in and keeping up with the latest vulnerabilities and breaches?
• Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?
• Do you crave new and innovative work that actually matters to your customer?
• Do you have an Incident Response or Information Security background that you're not fully utilizing?
• Are you a mentor who can naturally teach your colleagues new methods and approaches?
• Do you love working around like-minded, smart people who you can learn from on a daily basis?

What You'll Do:

• Oversee incident response engagements performed by CrowdStrike's partners
• Provide practical connections between partner responders and CrowdStrike's incident response practice
• Help ensure alignment between customers and CrowdStrike partners around investigation scope, objectives, and level of effort involved to complete objectives
• Support partners in effectively communicating with executives on the topics of forensics and malware analysis
• Help train partners on new methods to hunt for bad actors across large sets of data
• Effectively coordinate under the direction of outside counsel
• Coach and mentor partners on advanced methods of performing host and/or network-based forensics across Windows, Mac, and Linux platforms
• Help review and provide strategic, applicable, and feasible recommendations to help mature the security posture of organizations during and after an incident
• Review written and verbal reports, presentations, recommendations, and findings for key stakeholders, including customer management, regulators, and legal counsel, to ensure alignment with CrowdStrike quality standards
• Demonstrate industry thought leadership through blog posts, CrowdCasts, and other public speaking events

What You'll Need:
Successful candidates will have experience in one or more of the following areas:

• Team leadership experience in a matrixed consulting environment
• Previous experience developing and managing partner relationships in a consulting environment, preferably involving incident response
• Incident Response: experience conducting or managing incident response investigations for organizations, investigating targeted threats such as the Advanced Persistent Threat, Organized Crime, and Hactivists
• Computer Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise
• Network Forensic Analysis: strong knowledge of network protocols, network analysis tools like Bro/Zeek or Suricata, and ability to perform analysis of associated network logs
• Reverse Engineering: ability to understand the capabilities of static and dynamic malware analysis
• Incident Remediation: strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations
• Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network operations
• Cloud Incident Response: knowledge in any of the following areas: AWS, Azure, GCP incident response methodologies

Additionally, all candidates must possess the following qualifications:

• Capable of reviewing technical investigation results for accuracy, consistency, and completeness
• Desire to grow and expand both technical and soft skills
• Strong project management skills
• Contributing thought leader within the incident response industry
• Ability to foster a positive work environment and attitude
• Ability to travel on short notice, up to 30% of the time

#LI-Remote
#LI-AC1
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] , for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $125,000 - $185,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:04-08-2024