Delivery Operations Specialist

Description
Are you passionate about optimizing processes and driving operational excellence? Join our dynamic team as a Delivery Operations Specialist and play a key role in ensuring seamless vehicle delivery operations across multiple countries. We are looking for a motivated individual with a passion for logistics, project management, and customer satisfaction to help shape the future of automotive delivery in Switzerland
Hybrid: This position will be located onsite three days per week
What You'll Do:

• Manage logistical aspects of the order-to-delivery process, ensuring efficient and timely deliveries for D2B and D2C customers.
• Process & Compliance Leadership: Ensure offline processes are smooth and compliant with regulatory standards, while handling necessary documentation (SBRF, RFP forms).
• Oversee customer invoices, deposits, and reimbursements, and collaborate with the finance team to resolve discrepancies.
• Assist the Logistics Team with tools and equipment procurement, while supporting the deployment of vehicle charging tools to enhance delivery operations.
• Analyze large data sets from third parties, converting them into actionable insights to inform the go-to-market strategy.
• Support sales network teams by evaluating performance data and developing strategies for continuous improvement.
• Conduct market analysis, interpret findings, and develop actionable plans in collaboration with regional teams.
• Oversee third-party efforts supporting the sales network, ensuring alignment with operational goals.
• Present findings and updates at quarterly network review forums with regional teams.

Who You Are:

• 3 Years experience in a similar role
• Proficient in managing large data sets and databases (Excel, Access) and translating insights into strategic actions.
• Market Strategist: Strong understanding of network development or market strategy, especially in the automotive sector.
• Negotiation Expert: Proven negotiation skills, with the ability to influence key stakeholders and drive results.
• Detail-Oriented Leader: A proactive problem solver with excellent project management skills, capable of handling complex tasks independently.
• Communicator & Collaborator: Outstanding communication skills to work with all levels of the organization and external partners.

This role is perfect for someone who thrives in a dynamic environment and is passionate about driving the success of sales networks across a global automotive market.
Join us and be a part of a forward-thinking company, leading the future of automotive delivery!
Additional Description
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
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