Demand to Renew (D2R) CX/UX Lead

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

As a Customer Experience / User Experience Lead at Rockwell, you will play a pivotal role in elevating and defining the customer and user experience across initiatives throughout the organization. Your expertise in customer or partner engagement strategies, user-centered design principles, and change management will facilitate the enhancement of partner satisfaction and customer service effectiveness. Collaborating with cross-functional teams, you will shape a workplace that fosters innovation, agility, and a positive culture. You will also support the implementation of Salesforce Sales Cloud, Service Cloud, and Experience Cloud as part of our Demand to Renew (D2R) program.

Key Responsibilities:

Experiences Enhancement: Devise and execute strategies to amplify partner experiences, aligning them with our company's ethos and aspirations.

User-Centric Programs: Lead the formulation and execution of programs rooted in core principles in user-centricity, ensuring our partners or customers needs take center stage.

Change Management: Collaborate with project teams to seamlessly integrate user experience enhancements into our change management processes. Partnership: Engage with partners and customers to extract requirements, insights, validate discoveries, and design them into our D2R program.

Program Assessment: Continuously gauge the efficacy of customer and partner experience initiatives, making refinements as warranted.

Reporting: Prepare and present comprehensive reports on partner / customer engagement and user-centered undertakings to senior management and project teams.

Collaboration: Forge close collaborations with project leaders, subject matter experts, and partner/customer teams to ensure alignment and transformative impact.

Basic Qualifications:

• Bachelor's Degree in computer science, management information systems or related field.
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications:

• Typically requires a minimum of 8 years of related experience.
• Experience with Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Solid understanding of user-centered design principles and their application in enhancing the user experience.
• Strong analytical skills and the ability to gather insights to inform partner-centric strategies.
• Excellent communication and interpersonal skills for engaging with internal and external stakeholders at all levels.
• Ability to convey technical concepts to both technical and non-technical stakeholders.
• Experience in project management and collaborating with cross-functional teams.
• Proficiency in project management methodologies, consistently delivering complex transformation projects on time and within scope.
• Strong problem-solving abilities and a proactive attitude towards tackling challenges.
• Experience in the industrial automation or manufacturing sector is a plus.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.