Demo Architect

As a Demo Architect you'll help GitLab teams and customers get hands-on with our platform faster and with less friction. This role reports to the Senior Director of our Solutions Architecture Center of Excellence with day-to-day partnership from the current team lead. You'll build and improve the tools applications and infrastructure that support pre-sales demos workshops trials and internal test environments across the field. 

What makes this role unique is its mix of software engineering infrastructure and customer-facing collaboration. You'll work like an engineer for much of the role while also partnering with Solutions Architects Account Executives Customer Success and others to make sure what we build is practical usable and aligned to how the field sells.

• Build and maintain tools applications and workflows that support demos workshops trials and internal test environments.
• Expand the Demo Architect Portal to improve automation self-service and scalability for field teams and partners.
• Provision and support infrastructure that enables hands-on customer experiences across GitLab.com demo instances and internal environments.
• Collaborate with Solutions Architects Account Executives Customer Success Marketing Revenue Operations UX and Engineering to understand needs and deliver practical technical solutions.
• Learn and document go-to-market workflows (e.g. how teams run demos/workshops/trials) and automate the steps that waste time.
• Create technical workshop assets and enablement content that support pre-sales and technical selling for individual contributors.
• Advise on sales opportunities when specialized technical demo support or custom solutions are needed.
• Improve the presenter experience by reducing manual setup work and making demo workflows easier to use and repeat.
• Support internal teams that rely on demo or test infrastructure helping keep those environments available and useful.
• Troubleshoot urgent demo/workshop environment issues under pressure and communicate status clearly to stakeholders.

• Experience building software systems or internal tools that support technical users or business teams.
• Ability to deliver production-grade software and automation with attention to reliability maintainability and documentation.
• Ability to work across application development and infrastructure with comfort navigating provisioning automation and service workflows.
• Familiarity with monitoring/observability tools to shorten investigation time when something breaks.
• Comfort communicating and collaborating with technical and non-technical stakeholders across Sales Solutions Architecture Customer Success Marketing UX and Engineering.
• Understanding of how to design and iterate on solutions for usability and repeatability not just technical correctness with awareness that the end user may be a seller or Solutions Architect.
• Ability to operate independently in a remote asynchronous environment with willingness to travel periodically for team offsites and occasional in-person planning/whiteboarding sessions.
• Exposure to technical demos workshops trials or enablement assets and/or interest in learning the pre-sales context; transferable experience from software engineering site reliability engineering systems engineering solutions architecture or similar technical paths.

On the Demo Architect team at GitLab we support the field’s demo workshop and trial experiences by maintaining shared tooling and the infrastructure behind internal demo and test instances used across GitLab. We’re a small globally distributed group that collaborates asynchronously across regions and adapts quickly to changing needs with a current focus on scaling automation enabling more self-service extending support to partners and maintaining reliable internal infrastructure.

What We Do

GitLab is an open core software company that develops the most comprehensive DevSecOps Platform used by more than 100000 organizations. Our mission makes it clear that we believe in a world where everyone can contribute. We make that possible at GitLab by running our operations on our product and staying aligned with our values. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best.

Why Work With Us

We’ve got big ambitions to make GitLab the most comprehensive AI-powered DevSecOps platform and need skilled contributors to get us there. At GitLab your contributions shape the future of software development at a time when AI is changing the way software is built. Together we're building the most comprehensive AI-powered DevSecOps platform.

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