Department Manager, Quality

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

We are looking for a Department Manager, Quality to join our rapidly growing venture-backed company. The Department Manager, Quality will oversee the Quality department’s workflows, equipment, team members, and quality. In this role, you will manage a team of 21+ QC technicians in a state of the art and digital-only facility in Carrollton, TX. You will be responsible for ensuring that orders are fabricated at the highest quality standards per customer deadlines. If you’re looking to disrupt the dental lab industry status quo and take lead in building and scaling a “Gold Standard Quality Department” per aggressive growth targets, this is the right place for you! 

What You'll Do

• Drive Improvements: Serve as the go-to individual with firsthand insights on workflow, equipment, and capacity improvement opportunities to help drive high quality products

• Problem Solve: Roll up your sleeves to quickly troubleshoot and solve process, equipment and/or technology issues as you operate within a large scale and fast paced dental lab

• Quality Adherence: Uphold strict manufacturing quality standards (e.g., equipment maintenance and repair) and lead by example. High quality is key to efficient scalability!

• Collaborate: Work with other team members to identify and quickly address bottlenecks

• Manage: Supervise Quality technicians to ensure that orders are processed effectively and in a timely manner

• Data Analysis: Prepare reports & analyze data for day-to-day tasks that may be used to monitor and measure success

• Train: Be a Subject Matter Expert (SME) and a mentor to new & existing team members

• Cross Train: Cross-train in multiple departments as needed to support high quality operations

• Report directly to the facility’s Director of Operations

What We're Looking For

• 7-10+ years of experience working and/or managing quality departments within a manufacturing setting 

• Ability to be full-time onsite in Carrollton location Mon-Fri 

• Proven track record of improving KPIs at a team and/or department level

• Comfortable performing data analysis and making decisions based on the results

• Experience reporting on performance metrics during recurring business meetings

• Passion for breaking down complex problems into smaller manageable steps in order to help team members effectively work through the ambiguity

• High level of comfort with digital tools and technology

• Very high attention to detail and organizational skills

• Excellent people manager who loves to motivate and create a positive employee culture

• Natural curiosity and ability to learn new concepts, tools, and workflows quickly

• Strong self-motivation, self-direction, and ability to work with multiple stakeholders to push improvement initiatives to completion

• Excellent communication and stakeholder management skills

Bonus Points For

• Previously built and/or led Quality departments in a manufacturing environment, including the operational infrastructure (e.g., written SOPs)

• Recognized Graduate, CDT or higher certification

• Built and/or led a dental lab’s quality department with 10+ technicians

• Specifically oversaw quality of crowns, bridges, implants, and removables

• Outstanding professional references to share

• Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

In addition, Dandy offers a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status or any other legally protected characteristics.