Deployment Coordinator

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: Deployment Coordinator

Location: Atlanta HQ South Tower Office

Key Areas of Responsibility:

• Manage communications for the team through email and phone.
• Triage customer requests and assign to team members as appropriate, which may include the following:
  • requests for new sales
  • status updates for deployment sites including deployment management, technical, logistics, training and installations issues/questions
  • escalations from various rollout stakeholders, and
  • Requests for post-live configurations and live site support issues/escalations.
• Record all customer communications received and sent to customer in Service Now (includes status changes, dates, contact fields and comments).
• File customer specific electronic attachments (i.e. returned forms, other customer deliverables) in Service Now.
• Distribute initial communications regarding Deployment process and status to customers via email or phone
• Manage outbound communication to customer to set Target Dates for Deployment activity including:
  • Opening Dates
  • Install date
  • Training Dates
  • Logistics Shipping Dates
• Ability to effectively transition from daily, routine tasks to urgent, immediate tasks and back again with ease.
• Participate actively on a dynamic team and look for opportunities to help co-workers
• Communicate with NCR team members, inside and outside the CCC, via phone or e-mail as required

Basic Qualifications

• Bachelor's degree or equivalent work experience
• 1 year experience in a customer service role
• Strong computer skills and common software knowledge (i.e.: MS Office)
• Able to achieve organizational objectives through effective planning, punctuality, organizational skills, coordination skills, decision making skills, and time management.
• Result orientated with a positive outlook
• Clear focus on high quality and business profit
• Effective communicator, can deal with all levels of people from Senior Management down to front line employees
• Self-motivated & self-driven

Preferred Qualifications

• Prior experience in ServiceNow

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.