Deployment Engineer

Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements - from electronic health record systems to dictation software - have failed to live up to their promise of making the lives of all healthcare staff easier.

Athelas' mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.

The Athelas suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements. Since merging with Commure, our growing suite of solutions now includes:

• Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomes
• Workflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patients
• Staff Safety - Commure Stronglineprotects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situations
• At-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early intervention
• Billing Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providers
• Automated Dictation - Athelas Scribeutilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every day

Athelas takes a provider-focused approach to healthcare and the healthcare industry has noticed. We've grown more than 500% year over year for three consecutive years. We support more than 250,000 clinicians and staff and hundreds of thousands of patients across hundreds of care sites. And we're just getting started. Backed by General Catalyst, Sequoia, and many other leading investors, Athelas & Commure is positioned to be the defining healthcare tech company of the next 15 years.

If you're eager to advance our mission to make health the focus of healthcare, come join us!

About the Role:

Our team is looking for a Deployment Engineer to oversee and participate in the planning, installation, maintenance and support of the Strongline Pro System infrastructure. Additionally, you will plan deployments, procure hardware, manage deployment teams, and provide internal/external trainings on all aspects of the Strongline System.

Key areas of responsibility include site assessment, creating and adhering to project plans, creating checklists, system support, documenting projects and system activities. The Deployment Engineer will work with the Project Manager, Deployment Engineering Manager, and client representatives to scope, define, and coordinate all areas of a Commure Strongline implementation. Success in this role will result in the final provisioning of services, including system deployment, integration, configuration, testing and training.

This is a full-time position requires working 5 days a week at the client site in Greenville, SC or traveling to other sites in and around South Carolina.

What You'll Do:

• Deliver excellent customer service while being courteous and knowledgeable of all Commure Strongline functionality
• Install equipment within all areas of healthcare facilities including patient rooms
• Configure, modify, replace, test, and service Strongline equipment
• Perform quality assurance checks on all Strongline equipment prior to deployment Identifies and troubleshoot hardware issues
• Deploy Strongline equipment based on project scope
• Create and maintain up to date deployment guide and equipment location documents for all clients
• Demonstrate consistent deployment quality, following company guides and updating project documentation appropriately
• Display deep understanding of deployment process, continually improving efficiency and reducing deployment times
• Demonstrate Strongline product knowledge/expertise with client environments
• Display excellent project and time management skills, efficiently managing task queue
• Track expenses properly for travel and necessary equipment purchasing
• Set a good example by maintaining composure even in stressful situations
• Maintain a positive and friendly attitude toward all team members
• Display empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safety
• Proactively makes suggestions for solutions to recurring deployment issues and technology service issues
• Embrace improvements and advocates change, going beyond status quo

What You'll Need:

• Bachelor's degree preferred
• 3-5 years of industry experience in field and/or customer service (technical field preferred)
• Excellent prioritization skills and an ability to make decisions quickly
• Excellent verbal and written communications skills
• An aptitude for acquiring technical skills with cutting edge technology
• Well-developed planning, analytical and problem-solving skills
• Ability to work in a fast-paced hospital environment
• Ability to work independently with little supervision
• Ability to focus on quality and client satisfaction
• Ability to perform physical tasks (including moving objects up to 50 lbs) in business attire and PPE
• Ability to use tools such as ladders, screwdrivers, drills, push carts
• Ability to pass criminal background check

Why You'll Like Working with Athelas

• Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well
• Technology Focus: Revolutionizing how technology can be used in the healthcare industry
• Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator
• Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions
• Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started!
• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.

Employees will be required to attest to these requirements upon hire and on an annual basis.